Business Resilience & Incident Manager

NatWest Group
London, United Kingdom
Dec 19, 2022
Dec 24, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Join us as a Business Resilience & Incident Manager

  • You'll make an important impact with your work as you collaborate with local, regional and global stakeholders to ensure the resilience of the business
  • We'll look to you to manage the business response to incidents, promote best practices and support the rollout of regulatory requirements
  • Expect to grow your network as you build and manage relationships with key stakeholders to make sure resilience is a key consideration for all our employees

What you'll do

As a Business Resilience & Incident Manager, you'll be delivering successful outcomes by providing your expertise in the management of business impacting incidents to ensure minimal customer impact.

You'll also be working with stakeholders across the bank and providing advice to make sure we're complying with the operational risk resilience risk standard.

Through the course of your role, you'll be:

  • Guiding stakeholders and coordinating across multiple businesses and functions to make sure that all necessary incident management activities are undertaken
  • Delivering good incident management governance, making sure global and regional incident management plans are maintained and that all post-incident documentation is produced
  • Driving the culture of continuous improvement for NatWest Markets incident management activities
  • Promoting the awareness of resilience risk standards, frameworks and material risks
  • Providing exert guidance to make sure that any supply chain activity considers resilience requirements
  • Building great relationships with the business to support and assure the development of robust resilience plans

The skills you'll need

We're looking for someone with experience in business continuity, resilience or incident management and an understanding of best practice standards. You'll have an analytical mindset, with strong organisational skills and the ability to prioritise your work.

You'll need a relevant membership and certification in business continuity; BCI at MBCI level would be an advantage.

You'll also need:

  • Solid knowledge of investment banking and the constituent elements of the trade life cycle
  • Experience of managing complex incidents through to resolution
  • Experience with business resilience tools and techniques
  • Great communication skills, with the ability to clearly articulate complex issues in a simple manner to stakeholders and sponsors
  • Strong stakeholder management skills
  • A high standard of presentation and business report writing
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