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ICM In-Business Quality Assurance - Practices - VP

London, United Kingdom
Closing date
Dec 2, 2022

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Institutional Credit Management's ("ICM") objective is to provide an integrated "end-to-end" credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group ( ICG ) In-Business Quality Assurance is an integral part of the ICM organization.

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports directly to the ICM In-Business Quality Assurance Practices Director

Key responsibilities include:
  • The overall objective of this role is to help senior leadership to define and implement QAR procedures to provide reasonable assurance to various stakeholders that the IBQA function:
    • Performs in accordance with IBQA standards and operating procedures
    • Is perceived by those stakeholders as adding value and improving conformance with WCR standards and processes across the first line of defence
  • Help with the development and implementation of guidance and tools, that form the basis for rigorous, comprehensive IBQA processes including establishing performance metrics, to contribute to the buildout of a best-in-class IBQA function
  • Manage WCR IBQA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across IBQA.
  • Aid in the overall efforts on ongoing and periodic assessment of IBQA practices with aim of continuous and timely improvement of technology, processes, and procedures with consideration of:
    • Lessons learned from selective peer reviews of work papers by staff not involved in the respective QAR
    • Analyses of established performance metrics and trend analyses
    • Feedback from IBQA staff and key business stakeholders, where relevant
  • Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
  • Help to provide ongoing and timely feedback and coaching of ICG Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution
  • Support the Global Head of WCR IBQA on internal projects and initiatives
  • Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
  • Travel (less than 10%)

  • Demonstrable quality control / quality assurance experience, including relevant number of years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
  • Understanding of risk management and control frameworks obtained through experience in large financial organizations.
  • Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
  • Excellent project management and organizational skills and capability to handle multiple projects at one time
  • Understanding of QA policies and procedures with the ability to execute change seamlessly
  • Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.
  • Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
  • Awareness and adherence to the control environment including Quality Assurance and Quality Control
  • Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
  • Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
  • Coach and mentor analysts to develop team strengths and improve weaknesses
  • Proven culture carrier
  • Developed interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
  • Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
  • Sound written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
  • Significant experience in preparing presentations for seniors
  • Proficient with Microsoft Office Suite (Excel, Word, and PowerPoint)
  • Tableau or visualization tool familiarity
  • Experience with Loan IQ, transaction capture tools, etc.
  • BA/BSc or higher degree in Business (MBA), or any other related subject
Job Family Group:
Risk Management -------------------------------------------------
Job Family:
Business Risk & Controls ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

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