Collections Lead
- Employer
- GXS Bank
- Location
- Singapore, Singapore
- Salary
- S$6k - S$11k
- Closing date
- Dec 29, 2022
View more
- Job Function
- Risk Management
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Job Responsibilities:
Our Ideal Candidate:
- Manage the delinquent portfolio end-to-end; from early delinquencies to non-performing and write-offs
- Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital strategies
- Review and improve Collections processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques
- Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators
- Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, skip tracing, field collections, liaising with external agencies, reporting)
- Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank's requirements
- Develop comprehensive training plan and conduct trainings for new officers
- Manage and mentor the team
- Monitor the teams' and officers' productivities
- Review officers' performances; conduct appraisals and coaching to continuously improve the standard of the performances
- Review customer feedbacks and develop resolution timeframe and benchmarks
- Partner with product teams and business units to coordinate Collection's activities across the bank
- Engage external agencies (legal/outsource) for instituting credit recovery strategies
- Benchmark against best practices and industry standards
- Coordinate any independent or thematic review as required
- Take on additional projects and tasks assigned by reporting manager
Our Ideal Candidate:
- Have at least 5years experience in a Collections context with at least 3years experience in a direct supervisory position
- Well versed in the bank products and processes
- Possess strong communication, good interpersonal and people management skills
- Possess a logical and analytical mindset
- Able to think outside the box and suggest innovative ways that Collections can be run
- Experienced in managing and using Debt Manager system a plus
- Good with SQL, VBA Macro and primary Microsoft applications a plus
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