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Collections Lead

GXS Bank
Singapore, Singapore
S$6k - S$11k
Closing date
Dec 29, 2022

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Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
Job Responsibilities:
  • Manage the delinquent portfolio end-to-end; from early delinquencies to non-performing and write-offs
  • Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital strategies
  • Review and improve Collections processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques
  • Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators
  • Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, skip tracing, field collections, liaising with external agencies, reporting)
  • Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank's requirements
  • Develop comprehensive training plan and conduct trainings for new officers
  • Manage and mentor the team
  • Monitor the teams' and officers' productivities
  • Review officers' performances; conduct appraisals and coaching to continuously improve the standard of the performances
  • Review customer feedbacks and develop resolution timeframe and benchmarks
  • Partner with product teams and business units to coordinate Collection's activities across the bank
  • Engage external agencies (legal/outsource) for instituting credit recovery strategies
  • Benchmark against best practices and industry standards
  • Coordinate any independent or thematic review as required
  • Take on additional projects and tasks assigned by reporting manager

Our Ideal Candidate:
  • Have at least 5years experience in a Collections context with at least 3years experience in a direct supervisory position
  • Well versed in the bank products and processes
  • Possess strong communication, good interpersonal and people management skills
  • Possess a logical and analytical mindset
  • Able to think outside the box and suggest innovative ways that Collections can be run
  • Experienced in managing and using Debt Manager system a plus
  • Good with SQL, VBA Macro and primary Microsoft applications a plus

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