Service Delivery TPM

State Street Corporation
Quincy, USA
Nov 15, 2022
Dec 02, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
State Street is seeking an outstanding GCS Cyber Fusion Service Delivery manager, Vice President with extensive experience managing complex, cross functional initiatives. This role will work with technical cybersecurity specialists to define and complete service initiatives for their organization, This includes defining the scope, security service value, creating and managing functional and technical delivery plans, identifying key stakeholders, ensuring all work is compliant with the relevant security standards, and on-time completion to delivery milestones.
This role can potentially be performed fully remote from home within US or in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for
As GCS Cyber Fusion Service Delivery Manager you will be responsible for:
• Working with Cyber Fusion leadership, vendors, and service delivery teams to define, plan and delivery new and existing initiatives aligned to Cyber Fusion strategic initiatives.
• Ensuring critical stakeholder satisfaction by making sure the work delivered matches defined success criteria and internal standards of excellence.
• Defining priorities managing all stages of the service delivery lifecycle including - planning, design, build, testing, and service transition phases
• Serving as the primary point of contact for during the delivery lifecycle to manage project health/scope, facilitate feedback, discuss project status and deliver reporting, as needed.
• Setup and work within GTS and Cyber Fusion framework to enable workflow, time tracking, document repositories, and aggregated stakeholder feedback.
• Creating a happy, calm, and confident atmosphere by planning for contingencies, surfacing risk in advance, and raising the flag before problems arise.
• Understand teammates' schedules and scope of work to harmonize with initiative allocations, workload, and ensure alignment with service delivery schedules and reporting
• Manage stakeholder communications, expectations, and strategies from inception through delivery.
• Clearly delineate success criteria, assumptions, and constraints with stakeholders.
• Identify and troubleshoot risks or dependencies before they derail delivery
• Ensuring the agreed service objectives and success criteria are delivered on time and within budget.
• Developing strong, engaging project team relationships that foster partnership and growth.
What we value
These skills will help you succeed in this role
• Strong leadership, organizational, communication, and problem-solving skills
• Ability to work with multiple teams in a fast-paced environment
• Critical thinking, strong oral and written communication skills with both teams and leadership
• Aptitude to know how to keep a level head to not create panic or false urgency
• Ability to deliver bad news straight (but always with a solution in hand).
• Ability to convey technical information to non-technical stakeholders and team members.

Education & Preferred Qualifications

• 5+ years of technically-oriented initiative or project experience
• PMP certified
• Cybersecurity certifications a plus
• Proficiency in MS Office, MS Project
• Experience in set up and use of MS Teams, Sharepoint, JIRA, and Clarity a plus
Additional requirements
• Demonstrable ability to mitigate risk and lead successful service delivery initiatives

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do . State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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