Outcome Delivery Manager

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role: 12 months

We are recruiting for a Business Readiness & Implementation lead, to join a Migration Programme Team within Customer Savings and Investments.

The Retail & Savings (R&S) business is radically transforming and consolidating its policy administration IT platforms. This is part of a massive digital enablement ambition to put self-service capabilities in the hands of its customers, advisors and trustees while providing the latest toolset to the operations when they deal with the customers. R&S require a Migration Business Readiness & Implementation lead to support delivery of its transformation objectives. This will include oversight of Migration readiness across M&G and third parties.

Key Responsibilities for this role:

• Ensuring preparations for the delivery of Migration are controlled, communicated, understood and achieved without negative external impacts and disruption to Customer and Adviser communities
• Ensuring that the required implementation plans are in place, including third party implementation/transition & cutover activities are planned, agreed and tracked to completion
• Responsible for oversight and readiness tracking across M&G ahead of go live (and through Warranty Phase) and the oversight of third party Operational readiness and tracking
• Working in partnership with a broad variety of stakeholders across the organisation and third parties
• Ensuring risk and issues are managed proactively across multiple sets of internal and external stakeholders.
• Providing guidance to Sponsor and senior stakeholders state of readiness, risk management and recommendations as to "go-live" decisions

Key Knowledge, Skills & Experience:

• Experience of Business Readiness & Implementation within a Transformation Programme
• Proven ability to work collaboratively with third parties to achieve results
• Experience of resolving conflicts and obstacles within change deliveries
• Strong experience of risk analysis and action planning
• Strong stakeholder manager
• Detailed knowledge of project constraints and complexity
• Detailed knowledge of risk management principles and their impacts on projects
• Detailed knowledge of project methodologies, planning processes and techniques

We live by four behaviours at M&G and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things