Senior Relationship Manager

We're hiring in our Victorian Strategic Account Management team!
At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader, it's about making a difference in the world of work.

The Strategic Account Management (SAM) team works to Engage, Acquire, Contract, Evolve and Retain clients working in collaboration with the Recruitment consultants in the business. The SAM team are currently looking for an ambitious Relationship Manager to join the team.

Equipped with the skills, solutions, and technological capabilities of a true leadership partner, you'll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

As a Senior Relationship Manager you will;

• Contribute to the strategic direction and successful management of multiple key client accounts
• Ensure all business opportunities are maximized
• Establish and build effective partnerships with your portfolio of clients, developing account initiatives and ensuring year on year growth for the accounts is achieved
• Work with consultants to communicate fee structures, client arrangements, report on activity and conduct service reviews
• Be the key point of escalation for the client and effective resolve any issues
• Manage enquiries from prospective clients and convert new business opportunities

What you'll need to succeed
You will be an experienced recruitment professional with a demonstrated background of providing service excellence to your clients. You will have the ability to think and act strategically, excellent interpersonal and communication skills as well as high levels of sales and influencing skills. As the first point of contact for client queries, you will demonstrate exceptional negotiation and conflict resolution skills. An exposure to and understanding of outsourced workforce solutions & agency recruitment is highly advantageous.

What you'll get in return
Our knowledge through scale, deep understanding, and our ability to meaningfully innovate is what sets us apart. To support you in providing the advice, insights, and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.

Our culture is grounded in collaboration and inclusivity; we offer remote, hybrid and office working options and encourage our colleagues to bring their authentic self to work. A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.

Let's create your tomorrow.

What you need to do now
Getting curious ? Contact Tanya McDonald - Talent Manager - VIC & TAS by submitting your application.
At Hays, we value equity, diversity and inclusion and are committed to creating a work environment where all people regardless of background feel a sense of belonging. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply.

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