Distribution Innovation and Experience Manager - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution - Branch Innovation and Technology
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 270 branches and service outlets, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.
We are currently seeking a high caliber professional to join our department as Distribution Innovation and Experience Manager.
Principal responsibilities

• Work with Team Head in formulating strategies to reshape branch channel incorporating technology and working with innovative partners
• Propose and implement branch channel digitization projects to drive branch operation efficiency and productivity
• Responsible for soliciting input and advice from relevant risk stewards and conduct risk assessment to ensure new initiatives comply with regulatory requirement and bank policies to mitigate risks
• Liaise with different stakeholders and lines of defense, as well as external consultants and independent assessors to ensure projects are rollout successfully at branch with balancing the appetite between business and risk control
• Accountable for supporting teams to evaluate and gate-keep projects and support all the compliance and regulatory reporting.
• Support team to work with Branch Operations and relevant stakeholders to develop procedures for new initiatives in order to uplift customer experience, as well as operation efficiency and effectiveness at branch
• Accountable for branch and customer feedback on operational effectiveness and efficiency and in carrying out streamlining projects to cater to those feedbacks
• Collaborate with internal stakeholders and solicit their supports and inputs to sure effective execution of the project scope

Requirements

• University degree in Business Administration or a related discipline
• 3-5 years' hand-on experience on project management to retail banking industry and/or branch operations would be an advantage
• Excellent interpersonal skills and ability to work independently
• Strong project management skills
• Embrace changes and be adaptable to volatile and complex environment
• Customer centric mindset and ability to manage complex interactions effectively
• Ability to bring divergent ideas to create new and valuable solutions
• Proficiency in both English and Chinese

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.