SaaS Technical System Analyst

State Street Corporation
Burlington, USA
Sep 29, 2022
Oct 29, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
We are seeking a SaaS Technical Systems Analyst to assist with the process of upgrading a portfolio of our clients on a yearly recurring basis. This is a client-facing position. The SaaS Technical System Analyst will work closely with the project managers and other business and technical staff and is responsible for multiple aspects of the upgrade including analysis of the current customizations, configuring Charles River IMS software, installing databases, running the upgrade scripts, initial testing, migrating to UAT environment, performance tuning, and supporting the client through go-live event.

The ideal candidate will have at least 4 years of expert level technical experience in the financial industry working for a consultancy or software vendor. Experience in upgrading multi-tier enterprise software in a SaaS environment particularly Azure is highly valued. However, candidates with exceptional talent and skills who have successfully participated in enterprise-level SaaS projects will definitely be considered.

Why this role is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.
Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for
As SaaS Technical Upgrade Systems Analyst you will
  • Assist in analysis of the current state including any customizations
  • Building test environment
  • Patching the environment
  • Installing the database
  • Performance tuning
  • Assist in project planning
  • All migrations to production passes
  • Developing application and database migration plans
  • Performing the application and database migrations
  • Interface migration and testing
  • Initial testing
  • Issue resolution
  • Performance tuning
  • Assisting in UAT
  • Support during Go-Live event and during the post go-live period.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

What we value
  • Minimum of 4+ years' relevant experience, preferably in financial services
  • Experience with Financial Services Investment Management, Trading or related systems (e.g. Charles River IMS) preferred but not essential.
  • Proven ability to be the lead analyst on a project and to partner with various internal departments to successfully deliver projects on time and within scope whilst ensuring a superior level of customer service.
  • Experience with RDBMS operations, especially with MS SQL Server or Oracle, configuration, operations, and basic administration functions.
  • Experience with multiple of the following is preferred:
    • Infrastructure assessments
    • Operating systems configuration
    • Networks administration
    • Azure
    • VMware
    • Trouble shooting
    • Scripting languages
    • Relational Databases and light SQL programming
    • XML
    • Programming languages (Java, C#)
    • Job scheduling software
    • DevOps tools
    • System monitoring software
    • HA/DR/business continuity
    • SaaS deployment models
  • Excellent interpersonal, verbal, and written communication skills are a must.

Education & Preferred Qualifications
  • Bachelor's degree in a technical or analytical discipline. A degree in Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math or Statistics preferred.

Additional requirements
This role will involve working closely with Clients and internal resources, providing expert level technical, administration and support for upgrading our client's production environments. There will be occasional out of hour or weekend work required.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: Charles River Development
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