Systems Operations & Admin, VP

State Street Corporation
Boston, USA
Sep 28, 2022
Oct 28, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for:
The State Street Tech Platform Engineering & Operations (TPEO) Executive Technology Group (ETG) is looking to fill a critically important position. We hope to find a proven, skilled, desktop technician who possesses strong interpersonal skill to help us deliver on our shared goals. They will focus on providing all aspects of technical support including desktop, mobile and AV needs to State Street executives, their executive assistants, and our Board of Directors. They should be able to work efficiently with teammates to deliver on their goals leveraging modern tools, technologies, and processes through simplification and automation while always providing superior service to our customers.

This role can be performed in a limited hybrid model but does require an onsite presence 3 to 4 days per week.

What you will be responsible for:
As a member of the ETG you will
  • Provide high quality, responsive technical expertise to all supported executives and their assistants.
  • Resolve any escalations and ensure that customers are kept informed of the problem resolution status at all times.
  • Build rapport with our customer base by eliciting any areas of concern our they may have and implementing resolutions where appropriate.
  • Share knowledge and provide mentoring to team members. Lead by example and strive to raise the skill level bar for the entire team.
  • Safeguard the technology environment by being proactive, preventing known problems, guarding against unknown threats, and responding to them with urgency.
  • Assist with creation of operational readiness documentation.
  • Ensure adherence to audit controls in a highly regulated environment with an eye towards risk excellence.
  • Stay current with technology trends and participate in guiding the future direction of new solutions.
  • Be equally comfortable presenting technical concepts to executives and troubleshooting technical issues alongside senior level engineers.

What we value:
These skills will help you succeed in this role
  • Must have strong interpersonal and project management skills.
  • Excellent communication skills (both verbal and written).
  • Ability to take control in a crisis situation, participating in calls, providing management updates, providing clear direction and assistance to relevant teams as needed.
  • Proven analytical mindset, ability to troubleshoot and make quick, accurate decisions in a high pressure environment.
  • Previous "hands on" experience with Microsoft Windows desktop technologies, Microsoft Office suite and Microsoft Cloud (365) Services etc.
  • Above average understanding of networking and corporate domain architecture.
  • Above average understanding of video conferencing software platforms and a basic understanding of video conferencing hardware.

Education & Preferred Qualifications
  • B.S. in computer science or equivalent technical degree.
  • 5+ years' experience providing hands on technical support directly to customers.
  • 10+ years performing desktop and project management tasks in a medium to large enterprise.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.
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