Program Manager, Employee Listening and Employee Experience Measurement
- Employer
- OCBC Bank
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Oct 12, 2022
View more
- Job Function
- Other
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Key responsibilities
Qualifications
- Creating the Employee Listening program that supports employee lifecycle and helps in measuring employee experience
- Understand employee needs and key drivers across lifecycle to improve overall employee experience and experience measurement
- Be at the forefront of employee experience measurement by using research and survey to listen to our employees
- Responsible for the management of the bank's employee listening programs across various business units and be able to synthesize the muti-touch points into an overall program
- Produce monthly employee metrics and insights reports using Dashboard and engage in customized research to answer specific research questions
- Keep abreast of the competitive environment (especially the key competitors) in omnichannel strategies and incorporate competitive intelligence and industry developments in the analysis, where applicable
- Synthesize findings to drive high impact business decisions through designing and creating compelling story-telling charts and analyses.
Qualifications
- Skill requirements
- At least 5 years of experience in research / survey design and implementation specializing in quantitative and qualitative research.
- Experience in managing large scale experience tracking program and bring value added improvements to our program
- Trained ground up as a researcher and is prepared to be hands on in management and running of the program
- A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights
- Ability to work effectively with people at all levels of the Bank and within the research team environment
- Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
- A great presence and ability to connect dots across different domain areas
- Candidates with these demonstrated abilities will set you apart
- Have working experience in the capacity of experience manager across FMCG / Technology / Banking domain
- Expert in the curation of surveys, running surveys and analysing survey feedback
- Expert user of any of market leading survey platform
- Knowledge in the following areas is an advantage
- SPSS or other statistical tools
- Knowledge of coding using any of the tools such as Python or R
- Experience in using Qualtrics Employee Experience Platform is a plus
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