Front Office App Support Analyst

TEKsystems is engaged with a financial services company to recruit a Front Office Application Support Analyst to join their team on 12 months contract.

The company has a fast-paced trading environment with a wide variety of financial products. They are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations. You will be working with developers to debug issues and find root causes so some experience with coding is required. You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

RESPONSIBILITIES AND QUALIFICATIONS

Your responsibilities include:

• Help users to quickly resolve issue

• Create user documentation for applications and processes

• Create runbooks for faster issue resolution

• Debug code and determine where changes need to be made to resolve root causes

• Manage support tickets to track recurring issues and support cost

• Perform start of day checks to ensure that systems are operational before the trading day starts

• Use tools to execute configuration changes, modify production data and entitle users to applications

Basic Qualifications:

1. 3+ years of support and incident management experience

2. Ability to read, debug code and make small code changes(Java/C++/Python)

3. Strong communication skills

4. Experience in software release process and change management

5. Comfortable multi-tasking, managing multiple stakeholders and working as part of a team

6. Desire to do support as their primary role

Preferred Qualifications:

1. Experience in supporting trading desks at large investment banks

2. Experience with SQL

3. Experience with an object oriented programming language

4. Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)

Employee Value Proposition:

Hybrid

Job Title: Front Office App Support Analyst

Location: London, UK

Rate/Salary: 650.00 - 650.00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

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