VP, Customer Segment and Portfolio Science
- Employer
- DBS Bank (Hong Kong) Limited
- Location
- Hong Kong, Hong Kong
- Salary
- Competitive
- Closing date
- Nov 15, 2022
View more
- Job Function
- Marketing and Public Relations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits such as CASA and Time Deposits , investments such as UT, Bonds, ELI and other structured products, Life insurance such as endowment plans & premium financing products, and loans such as Multi-Revolving Term Loan (MRTL) , to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
Formulating business strategies to grow Treasures customer base by acquiring quality new customers through various channels
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits such as CASA and Time Deposits , investments such as UT, Bonds, ELI and other structured products, Life insurance such as endowment plans & premium financing products, and loans such as Multi-Revolving Term Loan (MRTL) , to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
Formulating business strategies to grow Treasures customer base by acquiring quality new customers through various channels
- Define and refine customer value proposition to acquire and engage target segment
- Develop and implement business strategies and marketing plans to achieve business KPIs e.g. growth of quality target customer base, product penetration, AUM growth, digital readiness
- Support cross-functional segment squad to build unsurpassed Treasures customer discover, onboarding and engagement journeys through continuous customer immersions and experimentations
- Create differentiated and top-of-the-market product offerings and onboarding and engagement journeys targeting customers with specific financial needs such as yield enhancement, financing, investment trading and rewards and privileges
- Build contextual nudges for customer engagement and guided conversations for frontline; Formulate customer strategy covering segmentation, channel optimization, communication approach, product hook and customer offer to drive business outcomes
- Design and implement effective marketing programs and customer engagement initiatives to grow, engage and retain the Bank's target customers
- Create synergy among product teams, digital team and distributions to drive customer-centric and contextual engagement
- Define success metrics to drive incremental revenue from the Bank's target segment and monitor results by applying Data Driven Operating Model
- Identify business opportunities and implement related plans by using analytics, micro segmentation, AI/ML models to improve program effectiveness
- Analyze customer data, summarize findings and develop recommendations for management decision and to turn insights into actionable initiatives
- 8-10 years of experience at financial institutions, preferably in marketing, customer segment, product management, business analytics or sales and distribution;
- Sound knowledge in Consumer Banking and Wealth Management business
- Self-motivated and results-oriented with strong commitment to excellent execution
- Strategic thinker with strong customer centric and innovation mindset
- Strong quantitative and analytical skills
- Strong stakeholder management, organizing and problem-solving skills
- Good team player with strong communication and interpersonal skills
- Good command of written and spoken English and Chinses
- Conversant with PC application including MS Excel, PowerPoint and Word
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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