This job has expired

You will need to login before you can apply for a job.

Customer Success Specialist - Hybrid working environment

eFinancialCareers Global
Singapore, Singapore
Closing date
Nov 15, 2022

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
What you'll be doing:
  • Be an advocate of eFinancialCareers - drive the value of our products, share best practices, coach clients to become product experts.
  • Be the voice of the customers; identify gaps and risks, work with internal cross-functional team to bridge the gap and improve our product offering
  • Maintain high levels of user engagement and satisfaction
  • Proactively and continually look for new ideas to improve product adoption and customer success
  • Build long term relationships with clients to ensure renewal
  • Partner with Account Managers to identify upsell opportunities and drive growth
  • Creative problem solving, troubleshoot and escalate issues where necessary
  • Play the role of a Project manager for add-on branding & advertising products, ensure the timely delivery and setup of these products

We are looking for people who have:
  • Experience working for an online or SaaS company
  • Minimum of 3 years in similar client-facing role or have gained excellent, skills in Client Relationship Management or Account Management
  • Proven experience working with CRM Systems

Bonus if you:
  • Are passionate about customer success and experience
  • Are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Have excellent organizational and time management skills
  • Can handle multiple projects simultaneously and maintain attention to detail
  • Are comfortable training and conversing with groups of people large and small, with strong interpersonal skills and ability to influence

What's In It For You:

In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert