Customer Success Specialist - Hybrid working environment
- Employer
- eFinancialCareers Global
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Nov 15, 2022
View more
- Job Function
- Operations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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What you'll be doing:
We are looking for people who have:
Bonus if you:
What's In It For You:
In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.
- Be an advocate of eFinancialCareers - drive the value of our products, share best practices, coach clients to become product experts.
- Be the voice of the customers; identify gaps and risks, work with internal cross-functional team to bridge the gap and improve our product offering
- Maintain high levels of user engagement and satisfaction
- Proactively and continually look for new ideas to improve product adoption and customer success
- Build long term relationships with clients to ensure renewal
- Partner with Account Managers to identify upsell opportunities and drive growth
- Creative problem solving, troubleshoot and escalate issues where necessary
- Play the role of a Project manager for add-on branding & advertising products, ensure the timely delivery and setup of these products
We are looking for people who have:
- Experience working for an online or SaaS company
- Minimum of 3 years in similar client-facing role or have gained excellent, skills in Client Relationship Management or Account Management
- Proven experience working with CRM Systems
Bonus if you:
- Are passionate about customer success and experience
- Are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Have excellent organizational and time management skills
- Can handle multiple projects simultaneously and maintain attention to detail
- Are comfortable training and conversing with groups of people large and small, with strong interpersonal skills and ability to influence
What's In It For You:
In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.
You need to sign in or create an account to save a job.
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