Customer Success Specialist - Hybrid working environment

What you'll be doing:

• Be an advocate of eFinancialCareers - drive the value of our products, share best practices, coach clients to become product experts.
• Be the voice of the customers; identify gaps and risks, work with internal cross-functional team to bridge the gap and improve our product offering
• Maintain high levels of user engagement and satisfaction
• Proactively and continually look for new ideas to improve product adoption and customer success
• Build long term relationships with clients to ensure renewal
• Partner with Account Managers to identify upsell opportunities and drive growth
• Creative problem solving, troubleshoot and escalate issues where necessary
• Play the role of a Project manager for add-on branding & advertising products, ensure the timely delivery and setup of these products

We are looking for people who have:

• Experience working for an online or SaaS company
• Minimum of 3 years in similar client-facing role or have gained excellent, skills in Client Relationship Management or Account Management
• Proven experience working with CRM Systems

Bonus if you:

• Are passionate about customer success and experience
• Are a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Have excellent organizational and time management skills
• Can handle multiple projects simultaneously and maintain attention to detail
• Are comfortable training and conversing with groups of people large and small, with strong interpersonal skills and ability to influence

What's In It For You:

In addition to providing exciting work, plenty of learning opportunities, and a collaborative work environment, we provides top notch health and dental benefits and generous paid time off.