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IT Business Sr Analyst

Singapore, Singapore
Closing date
Sep 29, 2022

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

  • Prepare the high level solution along with the architects and cross-functional team to perform the E0 Sizing
  • Writing, elaboration and grooming of features & user stories
  • Preparing the Functional Requirements for Applications Under Customer Management
  • Reviewing the Test Plan and providing inputs on what needs to be tested in conjunction with the Testing Team
  • Preparation of Product Documentation other than FR where needed
  • Providing support during the SIT & UAT Phase on the defects related to Requirements, User Training and Parameters
  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 7-10 years of relevant experience in technology requirement elaboration, solution & design
  • IIBA CBAP certification or equivalent Industry certification on business analysis is a plus
  • Solid BA experience and expertise in the area of general Customer Servicing (e.g., Demographics including KYC/AML/CDD, Relationships & Accounts, Statements, Pricing)
  • 3-5 years experience in managing and supervising a team of at least 4 or 5 members
  • Hands on experience in providing technology solution to Operations groups of Financial enterprises
  • Hands on experience in BA tools, such as Confluence and JIRA
  • Minimum 4 years hands on experience on Agile development methodology
  • Detailed understanding on consumer bank operations and products
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail


  • Bachelor's degree/University degree or equivalent experience

Job Family Group:

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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