Managed Print Serv. Prog. Mgr

Belfast, United Kingdom
Sep 12, 2022
Sep 26, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.


Citi Shared Services is an organization with a concentration of resources leveraging common activities across the globe.

Business and Travel Shared Services (BTSS) provides Client conference and hospitality services, Mail & Distribution services (mail & courier), Client Statementing, Archiving Services, Travel, Reprographics, Graphic communications, Managed Print, Office Supply and Switchboard operations across Citigroup.

CSS leverages Citigroup's scale and efficiencies in common activities that are not core to any individual business, with a goal of lower cost and higher service levels. The role of Regional Product Lead is to achieve these goals regionally for each product that BTSS Supports. Each of the Regional Product Leads supports one product to achieve the economies of scale and constant improvement in service and process provided by their product by means of Best Practice Transfer, Service Excellence and Technology update where beneficial.

As a Regional Product Lead the role provides strategic leadership and direction for Product Operations.
They are responsible for the product implementation and support regionally. To achieve this, the Regional Product Leads coordinate with the Regional Leaders for BTSS. They provide functional guidance to the regions on the product and its implementation and are the single point of contact (SPOC) for the product.


Expense Management & Budgeting :
  • Leverage and consolidate all suppliers and vendors to achieve cost savings
  • Lead efficiency and savings initiatives as developed by the global strategy and RFP results
  • Contribute to expense management and customer service by increasing use of best practices into the Product
  • Provide management information metrics on product operations and budgeting activities
Product Development :
  • Ensure global Managed Print initiatives are followed and enhanced.
  • Communicate Managed Print Product information to the BTSS team
  • Assist in the development of Managed Print Product innovations. Provide leadership (be SPOC) on enterprise-wide Product initiatives
  • Facilitate product update meetings with the product group/regional leaders on a monthly basis
  • Ensure technology review / update / replacement, where applicable
Leadership :
  • Organize, rollout and grow the Managed Print project, regionally.
  • Work in conjunction with Enterprise Supply Chain (ESC) on any RFP or tenders for Managed Print.
  • Managed the contract parameters and SLA's of the chosen Managed Print Vendor.
  • Work with internal and external resources to effectively manage the program and influence results.
  • Maintain the timeline and budget for rollout/implementation, including project management.
  • Implementation of the global Minimum Operating Standards (MOS) for the Product
  • Provide strategic input and guidance on a regional level
  • Proactively deliver and interface with customers, senior business leaders and third-party contractors.
  • Identify and monitor end-user requirements regarding printing and business requirements.
  • Analyze and report business issues, interruptions, program updates to senior business leaders.
  • Ensure performance of equipment and print servers.
  • Facilitate training for Help Desk Professionals and Service Technicians.
  • Liaise with global and regional management and technology to ensure the program/print services are migrated appropriately at each site.
  • Remain current on printing equipment and business needs and adapt to business changes regarding their printing requirements.
Communication & Relationship Building :
  • Encourage communication within Product community; co-ordination of cross-functional and multi regional/country projects/programs
  • Work and meet periodically with key senior management at regional / local sites to establish Service Level Agreements
  • Managing day to day client and vendor operations regionally
  • Leverage best practices among the regions by stimulating discussion on issues that impact the region
Requirements :
  • Bachelors Degree or equivalent experience.
  • Experience in print environment, high demand, customer interfacing, technology and system integration.
  • Demonstrated process improvement and re-engineering experience.
  • Ability to lead a cross-functional team with differing backgrounds
  • Demonstrated ability to build strategic partnerships across organizations
  • Exceptional time management, prioritization, organizational skills as well as attention to detail, analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Available for up to 25% travel across the region
What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.
Job Family Group:
Operations - Core -------------------------------------------------
Job Family:
Operations Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
  • You need to sign in to save