Collection Product Manager, Global Transaction Banking

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Job Purpose
This is a Cash Product manager role within the Global Transaction Banking team and will be responsible for the management of Receivable Products including Virtual Account Management and ATM Solutions needs of clients across different Business Units. Given the rapid changes in the payment space and competitions from new entrants such as Digibanks and Fintech players, this position requires someone who is keen to innovate and execute cutting edge solutions in this highly demanding and fast paced business.
The main responsibility focuses on ideating, developing and marketing GTB products and services suited to the needs our clients, working with internal and external stakeholders to launch and commercialize products in addition to working on industry-level projects.

Role and Responsibilities:

1. Responsible for managing the Collection Product portfolio including P&L accountability, product strategy and market/competitive analysis for new product launches
   • Plan and implement overall strategy for the product(s), including defining a product roadmap from ideation to implementation.
   • Lead the execution of API delivery in shaping the overall solution vision and roadmap, including working with 3rd party platforms to develop integrated and streamline user experience
   • Leverage data on clients and transactions, analyse product performance to understand sales growth and performance drivers, identify new initiatives or product enhancements by articulating the problem statements, value proposition and solution benefits and Go-to-market outcomes
   • Oversee the build of the product and Go-to-market execution, including setting the relevant metrics to drive commercialisation and measure success
   • Identify and implement relevant marketing campaigns and activities that will drive volumes, usage and ultimately product revenues
   • Set product pricing and manage end to end costs to ensure product profitability with a short and long term view
   • Perform competitive analysis and anticipate shifts in the market to pivot the product strategy as needed
   • Support post-implementation tasks such as user training to touch-points, production enquiries & problem investigation, post implementation review and escalation

1. Responsible for the full life cycle management of current assigned products including development, maintenance, enhancements and decommissioning
   • Identify and tap on emerging and future market trends for the commercial benefit of the Bank and customers
   • Lead the research, analysis, design, development and implementation of relevant and creative products and/or modifications and enhancements to existing products to achieve product and business objectives
   • Manage cross-enterprise matrixed teams for assigned products to create and manage business cases, ongoing service levels and customer experience enhancement
   • Adhere to Product Governance, embed Product Risk Mitigations and Product Fraud Prevention in the design and operation of assigned products
   • Continually re-assess the operational risks associated with the assigned products, considering changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, and the impact of new technology

1. Drive effective interaction across organizational boundaries, including Sales, Client Services, Marketing, Operations, IT, Legal and Compliance, Finance etc - to optimize overall client experience
   • Work with other product managers, sales teams and BUs on creative packaging/bundling and offering tailored solutions to support client's needs and deliver optimized customer experience
   • Work with Marketing to create tools to support sales and client service teams in educating and marketing of our product capabilities, including product related collateral relevant to the evolving environment
   • Develop and distribute appropriate communications to stakeholders. Contribute to management reporting.
   • Partner L&D and relevant stakeholders to develop product training for staff and clients

Qualifications
Requirements

• Solid experience and ability to ideate, design products, and work with IT resources/business partners to deliver
• Be highly aware of market trend, new technologies, new Fintech products and advisory technologies
• Team player with good interpersonal skills
• Customer centric with eye for details, to develop best in class payment/collection projects customer journey
• Excellent communication skills to manage internal and external stakeholders
• Ability to adjust to constantly changing priorities and dynamic environment
• Result-oriented to drive the key metrics assigned positively

At OCBC, we recognise your drive, passion and talent. We will bring out the best in you and empower you to excel. Fulfil your life goals and career ambitions with us.
*We regret that only shortlisted Candidates will be notified.