Business Development Manager, APPRO Venture - SC Ventures

About Appro
Appro is an exciting fintech start-up disrupting the banking onboarding journey for retail clients. At Appro we pride ourselves on our transparency, and our ability to quickly provide our clients with the best loan and credit card options that they can seamlessly review and compare in order to select the offer that helps them set their money goals on the path to success.
This is an opportunity to join Appro as a Business Development Manager. The role will be based in the UAE.
Role Responsibilities
Key Objective - Partner Banks Onboarding and Success Management
Strategy

• Acquire banks and non-banking financial institutions
• Build a sustainable and healthy relationship with partner banks ensuring customer partner success
• Promote volume, revenue growth, and cross selling of appro products
• Capture and share client feedback to help continuous improvement in product offering
• Be an ambassador for appro and promote its value proposition with clients and other stakeholders in the market

Business

• Achieve defined sales targets
• Draw up monthly plans to generate new business to achieve set sales targets and objectives
• Source and call on prospects on an ongoing basis to maintain an agreed sales pipeline
• Undertake sales presentations and organise monthly roadshows as per the agreed numbers
• Establish and maintain close business collaborations with partners across the group to generate new business leads
• Solicit referrals from other parts of the group and business partners
• Build and deepen relationship with existing client base to increase business penetration
• Determine monthly plans and implement sales and service process to achieve agreed sales and revenue targets and objectives for incremental business from existing clients, and effectively:
  • Carry out agreed sales activities and initiatives
  • Adhere to standards for frequency and type of customer contact
  • Promote business volume growth and increase in subscriber base, and
  • Prioritise activities based on the level of existing / potential business and revenue contribution of clients in the portfolio
• Build an information database on existing clients to support relationship building and business growth efforts
• Keep abreast of clients' needs and conduct regular checks on market trends and competitors' programme offering.

Processes

• Provide truly professional key account management service to achieve a high level of customer satisfaction and retention
• Consistently adhere to key account management standards.
• Practise service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner
• Work with the relevant teams within the Company to maintain a high level of customer satisfaction and retention
• Enhance service levels through recommendation of improvements in operational processes, procedures and products based on customer feedback
• Ensure smooth and timely client onboarding
• Ensure completeness and accuracy of documents
• Ensure relevant forms and documents are submitted for processing according to the approved timeline
• Ensure customer personal information documents are managed and kept in confidentiality
• Ensure all due diligence on matters related to Money Laundering and CDD for onboarding are carried out in accordance with compliance policies
• Timely submission of sales reports
• Ensure sales MI is updated per the required timeline
• Ensure sales pipeline is updated as per the required timeline
• Undertake to furnish sales information and customer contacts as and when required

People and Talent

• Motivate oneself to improve on selling and personal skills especially in meeting sales target, relationship management with internal and external stakeholders, time management, communication skill and recommending training in appropriate aspects.
• Upgrade oneself in knowledge and new developments in banking, financial and investment products and services and ensure that certification and licensing requirements for the job are obtained according to the timeline.

Risk Management

• Ensure compliance with the Company's standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Company's effort in combating money-laundering activities
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day sales processes
• Acquire relevant knowledge and training, provide support to superior and subordinates.
• Zero tolerance - Fraud, Mis-selling

Governance

• Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group's ability to remain within risk appetite is not materially threatened.
• Familiarise self with governance structures and mandatory processes the Company and the Group.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Venture's Business Development team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Product team
• Head of Business Development
• External clients
• CFCC team
• Operations & Service teams

Our Ideal Candidate

• Minimum corporate sales experience of 8 years preferably gained in the banking and financial service industry.
• UAE business development experience
• Sound knowledge of financial products and services.
• Good knowledge of current Fintech offerings
• Meeting sales number oriented
• Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations.
• Team player who shows initiative and assertiveness.
• Self-motivator who is keen to upgrade improve personal knowledge and skills to meet job requirements

About SC Ventures
SC Ventures ("SCV") was established in 2018 with the purpose of "Rewiring the DNA in Banking" by bringing three distinct areas together:

• The eXellerator Lab, enabling innovation at large in the Bank by supporting intrapreneurs and their ideas, collaborating with fintech's through the SCV Fintech Bridge and engaging with clients and co-creation ideas
• The Investment Fund ("Fund"), tasked to acquire minority stakes in fintech companies ("fintechs") whose technology has been successfully validated in the Group
• Venture building, with the objective of exploring new business models ("ventures"), in the way it engages existing new customers and markets.

There are c.65 team members (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, Shanghai, Nairobi, London and San Francisco.