Aladdin Business, Client Services, Analyst/Associate

Description

About this role

Your team

The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team, and bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.

Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client's investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

In this role, you will:

• Solve client inquiries and help our users, who are industry practitioners at some of the world's most respected investment institutions, run their businesses on Aladdin
• Use technology to solve problems - we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
• Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
• Work on a global team, with a local presence - you will get to work with teams across the world, while still engaging with a vibrant local team
• We have:
• The feel of a start-up with the backing of the world's largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated investor clients ranging from Active/Passive Portfolio Managers, Risk managers, Performance analysts, Research analysts, who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

You have:

• 3+ years in the financial or technology industry; client or vendor facing role preferred
• Fluency in Japanese and English
• Degree in Finance, Engineering or Technology would be preferred
• Demonstrated technical ability to use SQL, UNIX and/or programming languages like Python
• A strong interest in client facing, and an ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
• Strong communication skills and ability to tailor approach to all corporate levels
• Excellent problem-solving, critical-thinking skills, and an ability to identify problems, design and articulate solutions, and implement changes
• Ability to develop good working relationships with stakeholders
• Ability to manage multiple incidents on a varying level of priority
• Ability to work and deliver under minimal supervision/independently
• Must be detail orientated, possess initiative, and work well under pressure
• Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job

You may have:

• Experience in financial services industry in the data domain or market data or technology excluding core development work
• Experience in a client facing domain would be an added advantage
• Sound knowledge of fixed income, equity and derivative instruments and their pricing methodologies used by vendors such as Bloomberg, ICE Data Services, Markit, JPM Pricing Direct, and Refinitiv
• Knowledge of third-party confirmation/settlement platforms would be a plus
• Demonstrated success in a high-paced environment

#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock's current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what's important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our "One BlackRock" culture means you'll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.