Head of Claims Technical Excellence

Our client a leading specialty insurance and reinsurance company are recruiting for an experienced claims professional to drive innovation across the department.

The role

We have an exciting opportunity for a Head of Claims Technical Excellence in London. We are looking for an innovative leader to drive continuous improvement initiatives via process and technology change within Claims.

In this role you will also;

• To design, execute, and manage the technical and operational strategy to deliver claims service excellence via the claims outsourcing arrangements including the Loss Portfolio Transfer arrangement.
• Establish and support the development of the claim's apprenticeship programme, to grow the Next Generation of claims professionals.
• Lead and develop technical claims improvements including reserving, claims KPIs, leakage, customer experience, and ESG in claims.
• Drive continuous operational improvement across the global claims function and associated internal departments, to control indemnity and reduce expense.
• Lead and support the technical response to changing regulatory standards, including fair value, and consumer duty.
• Support the delivery of customer and client engagement to inform and develop our service delivery to customers and clients.

Key accountabilities

• Develop and manage the technical claims outsourcing model and approach
• Develop and support the re-engineering of claims processes from manual to digital to enhance technical claims management across all lines of business
• Monitor and report on Key Performance Indicators for claims globally and ensure that technical improvements and enhanced practices are being established following data insights.
• Identify the management trends, priorities, and deliverables that are required to meet and deliver against our global claims ambition
• Lead in collaboration with the claim's leadership the claims budgeting process and regularly monitor performance against budget with reporting to claims leadership.
• Provide assurance via monitoring of management information and action plans to establish appropriate and enhance standards.
  Deliver accurate and timely reporting to the claim's executive, Group OpCo. / ExCo and Boards.

Experience

• Experience of managing outsourcing that has provided significant improvement in service quality and improved Claims performance.
• Experience of people management and project leadership.
• Deep experience and a proven track record of leading, designing, and delivering technical and operational claims initiatives.
• Experience and a proven track record of playing a leading delivery within a TOM and strategic business initiatives to utilise data to enhance technical claims performance and customer outcomes.
• Extensive experience of technical claims management supporting multiple lines of business / claims across geographies and industries with differing regulatory and legislative standards
• Strong understanding of technical claims handling and the process, across multiple lines of business and geographies.

Skills

• Able to navigate and assimilate complex technical data applications and sources strong investigative skills
• Influencing skills
• Attention to detail with a track record of delivering service excellence via detailed and technical processes
• Strong interpersonal and communication skills.
• Good organisational skills.
• Able to work independently
• Experience at leading and managing others
• Proficient in MS Office applications; Word, Excel and Powerpoint.
• Able to manage conflicting priorities to achieve deadlines.
• Ability to plan effectively and efficiently.
• Ability to collaborate effectively within a team environment.