Employee Engagement and Analytics Manager

About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.8 trillion in assets for clients around the world. PIMCO has over 3,070 employees in 22 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

As the Employee Engagement Manager, you will drive and implement a holistic employee listening strategy. That includes managing the core employee listening and engagement process, from designing relevant measurement strategies to developing and administering surveys to generating insights and analysis to share with HR Business Partners and Senior Leadership on key focus areas such as engagement, retention, diversity and inclusion, development etc. Above all, empathy and collaboration are needed. You will be working, consulting, and helping across many teams as an enabler with an opportunity to make a large impact.

Key Job Responsibilities:

Survey Strategy, Administration and Governance (30%)

• Work with HR CoEs for requirements for Surveys and Action Planning
• Develop and socialize strategy for holistic employee listening surveys and action plans
• Identify relevant items and metrics to ask the right questions, provide meaningful insights and drive change
• Configure surveys as required (Pulse, Annual, Employee Life-cycle events like Onboarding, Exit, etc.) or custom surveys targeted to specific cohorts within the organization
• Partner with HR Communications on survey communications and launch
• Configure and maintain roles for various levels of users throughout the organization
• Partner with HR Tech for employee data integration, as needed
• Provide training to HR users

Reporting and Analytics (50%)

• Configure and maintain reports and dashboards to be utilized by the Executive, Management and HR stakeholders
• Identify, configure and operationalize standard KPIs that could be measured and tracked periodically
• Derive, interpret and communicate analyses and insights to technical and non-technical audiences in HR
• Analyze textual data, apply principles of NLP to large volumes of open-ended comments and raise flags for potential ER issues, if needed
• Analyze usage and survey participation and provide insights to HR leaders helping them strategize on increasing participation, if needed
• Create strategy for additional tools for survey data analysis and reporting
• Research and provide insights on "Moments That Matter" in the employee-life cycle
• Apply statistical methods such as linear and logistic regression, correlation etc. to correlate employee engagement with other signals like business productivity, revenue and customer experience metrics

Actions and Communication (20%)

• Advise and consult with HRs and business partners on employee engagement, survey results and action planning
• Create frameworks for firm-wide or business-specific action plans based on survey results, work with HR partners to implement with accountability
• Develop and execute effective marketing to communicate actions and impact across several channels and audiences

Position Requirements:

• Must be able to work independently as well as within a team structure, and also leverage and support the greater People Analytics team to accomplish tasks
• Must excel at meaning-making and synthesizing data and information into coherent storytelling, recommendations and influence
• Work collaboratively in a relationship-oriented, matrixed, fluid, growing and complex environment and effectively manage stakeholder relationships
• Must have an understanding of employee experience/engagement research, synthesis and presentation concepts
• Must have an understanding of communication strategies and tactics, and best practices
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data and business issues
• Must understand how employee experience and communication concepts work together to achieve maximum benefit for the organization

Technical Skills and Experience (Must Have)

• Bachelor's degree in Human Resources, Statistics, Industrial and Organizational Psychology, Psychometrics, Sociology, Econometrics, or other Behavioral Sciences
• 4+ years of work experience directly supporting Employee Engagement/Experience survey administration
• 6+ years of hand-on experience in People Analytics and/or Employee Survey Analytics
• Strong understanding of survey methodologies, quantitative and qualitative research, and survey design principles
• Strong ability to understand sophisticated analytics topics and translate the analysis into simple language
• Experience with employee engagement surveys, employee lifecycle surveys, pulse surveys, and/or 360 surveys
• Intermediate to advanced knowledge of text mining, semantic analysis and experience working with both structured and unstructured data
• 2+ years of experience working with EX platforms like Glint
• Hands-on experience with data visualization tools like PowerBI or Tableau
• Experience in either R or Python or other statistical programming languages/software
• Ability to conduct statistical analysis independently
• Experience communicating and presenting to Senior Management
• Working knowledge of Workday

Technical Skills and Experience (Desired)

• 2+ years of experience working with Glint
• Knowledge of Workday Prism Analytics
• Experience working in a large, global organization, or one that is highly matrixed

Benefits:

PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:

• Medical, dental, and vision coverage
• Life insurance and travel coverage
• 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
• Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
• Community involvement opportunities with The PIMCO Foundation in each PIMCO office