Regional Consumer Operations-Risk & Controls Transformation Workstream-B C13

Singapore, Singapore
Aug 16, 2022
Aug 30, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As part of Citi's key strategic priority to drive a firm-wide Transformation initiative to build a better bank, we are hiring roles that will form part of a team to drive the regional implementation and partner the Global Operations and Regional CBORC Transformation workstreams leads. These roles will be responsible for leading the implementation of sustainable solutions for Risk and Controls workstreams in GCB Operations.

As the Regional Consumer Operations Risk and Controls Transformation Workstream member, the role is responsible for driving the Risk and Controls Workstream along with the Global Operations Workstream lead, Regional CBORC Transformation teams and Country GCB Operations stakeholders to define and implement a regional program to achieve the following key Global Program objectives:
  • Comprehensive, enterprise-wide, end-to-end risk and control framework across all risk types, supported by intuitive policy set, with required use of enterprise standard taxonomies, inventories, and tools.
  • Full Front Line ownership and sufficient IRM stature, within an operationalized and embedded three lines of defense model, supported by robust decision-making and governance.
  • Robust decision-making and oversight with clear accountability and effective reporting, escalation, and issue resolution processes.
  • Forward-looking risk culture with proactive issue and root cause identification processes leading to continuous improvement of Citi's risk and control capabilities.
  • Excellence in execution of risk reduction and enhancement efforts

This role is part of the Regional Consumer Operations teams and reports to the Regional Consumer Operations Risk and Control Transformation Workstream Lead . This is a high visibility individual contributor role requiring extensive interaction with Operations Functional Heads, CBORC teams and cross functional partners (including, Compliance, Independent Risk Management, Human Resources, Finance, Operational Risk Management, Internal Audit, etc) at Global, Region and Country teams spanning across countries in Asia and EMEA region and managing the country resources to drive focus, execution and delivery against the Global Program objectives as well as ensuring compliance with the Consent Orders issued by the OCC and FRB. The incumbent will be responsible for interpretation and dissemination of Program information, process ownership, process improvement, establishing best practices and processes, and development of tracking and reporting capabilities to monitor and drive the adherence to Program governance milestones.

  • Develop and maintain strong working relationships with Business & Function Risk/ Control Leads, Transformation Program Leads and the Global workstream teams.
  • Work with Global Operation Transformation Workstream Leads to define scope, target state, and success criteria for transformation programs Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining or connecting programs and initiatives to achieve greater effectiveness and efficiency.
  • Define program structure and accountability Develop and execute transformation plans for the work stream program, deliverables and other milestones against commitments, dependencies and staffing Continuously ensure that programs have clearly identified the required roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability Escalate any concerns related to program structure and/or insufficient accountability, as needed.
  • Identify critical interdependencies among programs, drive and accelerate execution and address milestone delays with transparent communication to Program and leadership teams
  • Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the programs.
  • Ensure closure and change management of program deliverables to confirm quality and adequacy of deliverables against program target state, including coordination with Internal Audit, as needed.
  • Serve as Subject Matter Expert (SME) for Investment Operations area.
  • Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline Investment operational processes. Stay connected with current Investment operations environment to facilitate identification of potential risks and issues.

  • 10+ years broad experience in transformation roles including in managing large complex cross-company transformation programs
  • Previous program/project management, consulting or technology experience preferred General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
  • Possess relevant experience for Wealth Management Operations
  • Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
  • Demonstrated ability to think strategically, analytically, and creatively problem solve
  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
  • Strong leadership skills with a proven track record in driving positive and sustained change
  • Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity
  • Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
  • Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns/growth.
  • Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
  • Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos
  • Empower the organization and employees to execute without oversight
  • Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
  • Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
  • Fully commit to decisions once made
  • Be comfortable communicating reality - both positive and negative - honestly, openly and directly
  • Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients


Bachelor's/University degree or equivalent experience

Job Family Group:
Compliance and Control

Job Family:
Business Control

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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