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Senior Client Relations Associate

Employer
Hashkey Digital Asset Group Limited
Location
Hong Kong, Hong Kong
Salary
NA
Closing date
Sep 15, 2022

View more

Job Function
Wealth Management
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job Responsibilities:
  • Handhold prospective clients for a seamless experience from onboarding to initial trades execution
  • Proactively develop and enhance relationships with existing and prospective corporate clients and high net worth clients
  • Maintain the daily operations procedures of team to ensure a smooth workflow in a timely manner
  • Solicit clients' feedback and identify problem trends for improvement actions
  • To record, track and coordinate the resolution of all client queries
  • Provide regular reports, data analysis and audit documents for management and client review
  • Work closely with Team manager/ Operations manager, product owners or business to identify the areas of improvement based on client enquiries landscape
  • Collaborate internally for case resolutions and streamline the workflow to enhance client experience
  • Work closely with compliance team to ensure company procedures and compliance policies are fully complied
  • Handle client issues analysis and other ad-hoc projects


Requirements:
  • Degree holder in Business Administration, Science or related disciplines
  • At least 3 to 5 years relevant working experience in client relations or client services gained from banking or financial institutions (Candidate with more experience will be considered as Assistant Manager)
  • Great analytical and problem-solving skills
  • Organized and strong in extracting, interpreting and leveraging data insights
  • Good knowledge of investment products and basic knowledge in cryptocurrency/ blockchain technology will be advantageous
  • Pleasant personality, client oriented, positive and can-do attitude
  • A team player and able to work independently
  • Ready to work in a fast-paced new business environment and embrace changes as the business develops
  • Fluent in both spoken and written English, Cantonese and Mandarin


Join us in our mission to make a lasting contribution to the digital asset community!

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