Loans Servicing Analyst

As a Barclays Loans Servicing Analyst you will be required to undertake and manage the end to end lifecycle events where Barclays Bank acts as Agent. Ensuring rapid resolution of queries/processing issues, analysing existing work practices (system and procedural) and identify and implement areas for improvement. You will champion the development of a customer focused, high performing culture supporting continuous improvement of the operational process and the development of best practice.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
• Accurate processing of all lifecycle events where Barclays acts as Agent including drawdowns, repayments, rollovers, wire transfers, treasury funding and investigations
• Manage reports to ensure that fees, interest, and principal repayments are billed and collected from Borrowers, and forwarded to participant's/syndicate members
• Manage the overall transaction in line with Lender/ Borrower demand including secondary trades, consents and waivers
• Manage all KPIs with agreed targets, ensuring quality commentary is maintained with clear owner, escalation and plan to remediate
• Timely escalation of both internal and external client queries
• Work closely with internal clients (e.g. closing team, Finance) in order to resolve issues and provide flawless client experience
• Understand and adhere to escalation policy as it relates to our risk and control environment
• Provide in depth specialist support for product/work stream

What we're looking for:
• Experience in operational environment, including complex problem resolution working under own initiative
• Experience of Lending or alternative Investment grade products
• Knowledge of Payments, Reconciliation, ACBS, LIQ and Facility Agreements
• Influencing and negotiation skills and excellent communication and interpersonal skills

Skills that will help you in the role
• Knowledge of quality assurance, control and monitoring
• Strong communication skills

Where will you be working?
In the centre of Spinningfields, Hardman Street is right in the centre of the best of Manchester's professional business network. A multi divisional space with Corporate, Wealth, Premier and Digital colleagues, the offices include a client suite for meetings for up to 100 people, but are equally intimate for smaller meetings. Set in the heart of the cities gyms , bars, restaurants and shopping, Barclays offices are a real benefit to its 300 staff and an attractive venue for clients.