Associate Director, Change Delivery

Standard Chartered Bank
Hong Kong, Hong Kong
Aug 12, 2022
Aug 26, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
  • Support Platform and Process Team in formulating and executing the process improvement strategy to continuously improve client experience and Front Office productivity.
  • Being the central point for driving change and transformational initiatives both from a global and local perspective
  • Represents WM COO Team to work with respective product owners and initiative owners / O&T and compliance team to launch and manage product, process & regulatory initiatives with the aim to improve front office experience, client experience and the upkeep of regulatory requirements. Initiate and lead projects and initiatives to improve Front Office processes, to deliver step-change in productivity and client experience. Develop a culture of continuous improvement among CSMs and CSM Team Leaders.
The team is focusing in the following key areas
  • Client Experience and Front Office Processes.
  • New Product Initiatives and Management.
  • Key contact point for WMPS & MI on new product launches and enhancement of product offerings.
  • Partner with product management of WMPS & MI on project implementation for FO.
  • Provide feedback and content from FO perspective on new product proposal and implementation plan.
  • Liaise with other relevant stakeholders on driving client communication on new services offered and changes of current platform.
  • Regulatory and Risk Initiatives.
  • Global Initiatives and Project Management.
  • Review processes / part of processes that require Front Office and CSM action.
  • Ensure that changes have the required approvals under the Change Governance Forum and all other relevant risk frameworks.
Other Responsibilities
  • Play a pivotal role on driving global target operating model and contributing to the global Transformation Program of Wealth Management and Private Banking.
  • Participate and coordinate group and regulatory change initiatives that impact Wealth Management Hong Kong.
  • Collaborate and build effective partnership with Technology, Operations, business users and other stakeholders to set system strategy and project direction, identify cost / benefit impact, and agree on project timelines and priorities.
  • Act as project lead on assignments from the Business Head / COO from time to time.
  • Gather, document and analyze business requirements that require new business models /systems / workflows / processes, existing system enhancements or existing procedural change.
  • Organize change governance forums to manage stakeholder expectations.
  • Ensure all stakeholder communications are managed in a timely and effective manner.
  • Provide regular project updates to Front Office, COO and senior management.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate
  • Demonstrate strong interpersonal skills to help deliver a change / transformation project.
  • Solid knowledge of Wealth Management products and operations of branch and other distribution channels.
  • Relevant business experience in operations, business analysis or project management.
  • Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships.
  • Strong analytical skills, detail-focused with the ability to interpret large volume of information.
  • Problem solving skills with ability to influence across all levels of business.
  • Ability to independently drive initiatives with minimum hands-on supervision.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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