Client Service Associate - Melbourne

Morgan Stanley
Melbourne, Australia
Aug 12, 2022
Sep 12, 2022
Job Function
Wealth Management
Industry Sector
Finance - General
Employment Type
Full Time
About The Company
Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries the people of Morgan Stanley are dedicated to providing our clients the finest thinking, product and services to help them achieve even the most challenging goals.

About The Role

The primary responsibility of this role is to work as part of a team managing all administrative aspects in a high volume, time critical environment. To be successful in this role you will need to have a high
attention to detail and should be able to prioritise your work accordingly and work well under pressure.

  • Provide administrative support to the Advisory team including:
  • Client on-boarding, including preparation of account documentation, creation of client record in Morgan Stanley Wealth Management systems
  • Arrange and assist with maintenance of client account and records, in line with current AML/CTF,KYC Regulations
  • Assist in preparation of client forms including account opening, asset transfers and change of details
  • Manage the SOP renewal process for clients and upload relevant documentation
  • Monitor client's cash positions, and provide reminders to team when any client¡¦s cash balance falls below minimum or has a margin call
  • Co-ordination of team events, client events, seminars, research and company presentations including room bookings, managing RSVPs, arranging catering/refreshments, multimedia etc
  • Meeting room bookings and diary management
  • Processing team expense claims and obtaining relevant approvals
  • Prioritise competing adviser requests in a fast paced environment
  • Establish and maintain relationships with other internal stakeholders and departments
  • Participate in process development initiatives to increase efficiencies
  • Participate in department cross-training as required
  • Comply with the ethical standards contained within the Company Code of Conduct.
  • Adhere to Company policies and procedures, regulatory and legislative requirements
  • Cross train and provide back up as required including
  • Preparation of client valuations, asset allocations and reporting as required
  • Preparation of annual tax reporting requirements
  • Process and monitor stock settlements, including follow up with clients regarding outstanding funds
  • IPO and corporate action allocation management
  • Assist in client asset transfers, including cash, both domestically and internationally
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