Digital Manager - Hang Seng Indexes - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Hang Seng Indexes Company Limited

Hang Seng Indexes Company Limited ('Hang Seng Indexes Company') manages and compiles the Hang Seng Family of Indexes, which cover stocks listed in Hong Kong and Mainland China. Our index series includes the Hang Seng Index, the Hang Seng China Enterprises Index and the Hang Seng TECH Index, as well as Stock Connect, Greater Bay Area and sector-related indexes. As at the end of 2021, assets under management in products passively tracking indexes in the Hang Seng Family of Indexes had reached a total of about US$40 billion.
Hang Seng Indexes Company is a wholly owned subsidiary of Hang Seng Bank. Our company is a team of professionals who strives for delivering quality, efficient and world-class index complier services to customers and financial institutions around the world.
We are currently seeking a high caliber professional to join our strategy department as Digital Manager .

Principal responsibilities

• Define strategy on digital journey with innovative technology to enhance customer journey and experience;
• Conduct customer researches and usability studies on the latest Fintech development, market trends and innovative products to explore new digital solutions;
• Conduct data-driven assessment and studies, projections and insights to support on digital strategy;
• Define and monitor digital platform pipelines to align with platform strategy direction, and track on platform usages and footprints to monitor, analyze and identify business opportunities/ efficiencies;
• Support product owners and agile teams to create and develop digital products that aligns to the digital strategy, which include compelling of business cases, monitoring on implementation status, testing and releasing supports;
• Communicate and present customer research findings or recommendations to senior stakeholder in seeking buy-in and advocating the digital journey;
• Build and maintain relationship with external partners and counterparts to integrate digital solutions.

Requirements

• University graduate with a minimum of 5 years' experience in financial services, indexing, digital or consultancy disciplines;
• Recognition and qualification in customer experience or research and project management will be an asset;
• Project experience for strategy, digital transformation, customer-centric research to demonstrate change management skills will be highly considered;
• Experience in customer experience, UXUI will be highly considered;
• Knowledge and experience in design thinking will be a bonus;
• Excellent presentation and interpersonal skill to articulate storyline, synthase ideas and synergize investment into a leadership playbook;
• Ability to analyze and organize data from analytics tools to derive into customer insights. Experience of using web analytic tools such as AA, GA, Webtrends or similar disciplines will be an asset;
• Strong sense of ownership to ensure efficient customer service and digital platform accountability;
• A self-starter and dedicated collaborator with strong commercial mind-set;
• Proficiency in both English and Chinese (Putonghua and Cantonese).

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.