Regional Trading Floor Support Manager - Vice President

Role Summary &Role Description
Seeking an experienced IT Manager with 10+ years experience, specializing in Trading Floor Support or similar function. The Trading Floor Support Manager will lead a team responsible for day-to-day end user support for State Street's trading business divisions - Global Markets, Global Treasury and Global Advisors. The Trading Support technical staff provide dedicated end user support services, fulfilling end user requests including; PC deployments, application installations, application support/troubleshooting, relocation services, trader voice/call recording solutions and market data services in both the production and business recovery locations. The Trading Support staff also interface with internal teams across State Street and external vendors to provide a full-service support organization.

Create the Future

• At a regional level, set the strategic direction and communicate the vision for the team and organization
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. Build rapport and elicit problem details from customers.
• Stay current with the market to set the future direction for new business opportunities
• Hires and manages performance and development of staff; recommending salary increases, promotions and bonuses

Fuel Innovation

• Continuously improve the way the team operates to provide world class service and support to a geographically diverse user base
• Work closely with cross-discipline senior managers to streamline operation and service provided

Leverage Talent

• Provide mentoring to team members, leading by example and striving to raise the bar of the skill level within the organization. Coaching and assisting staff and peers in their career development
• Guide team towards positive outcomes based on knowledge and technical abilities

Manage Execution

• Take accountability for team actions and established business goals
• Ensure all teams have the necessary resources, authority and support required to achieve desired business results and goals
• Strong logical analysis and ability to propose tactical and strategic solutions

Functional Expertise

• Anticipate industry trends in team's area of expertise to remain at the cutting edge of the industry
• Introduce functional global best practices with the goal of improving overall efficiency in services and support being delivered across the organization

Core/Must have skills

• Computer and Technology
• Desktop Hardware
• Microsoft OS
• Business Application Support
• Customer Relationship Management

Good to have skills

• Teamwork
• Collaboration
• Market Data Services

Work Schedule
On-premise

Keywords (If any)
Trader Support, Trading Support, Trading Floor Support

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers