State Street Corporation
London, United Kingdom
Aug 06, 2022
Aug 14, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
A self-motivated individual with excellent interpersonal and organizational skills. At least 3 year's experience in supporting Custody Client/Asset Manager service relationships involving query management across the full spectrum of back & middle office operations - including multi-market Trade and FX settlement, Cash Management and Processing, Cash and Stock reconciliations and Fund Onboarding activities. Candidate will be an individual contributor overseeing external client query allocation across the London group with responsibility for managing some of the more complex Client's Service requirements.

Why this role is important to us
The team you will be joining is part of the Global Client Service division within State Street focused on providing asset owners and their appointed managers with timely and accurate answers to questions they have to support the effective delivery of their Investment activity. This role will be key to ensuring we have an appropriate level of oversight from an individual with an ability to solve problems, coordinate cross team work assignment, and identify and mitigate emerging risk.

What you will be responsible for
As Officer you will

  • Monitor query volumes and resource allocation across the service team to meet agreed Service Level Expectations (SLE's)
  • Proactively engage with internal and external clients to resolve complex or recurring issues.
  • Promote operational risk excellence culture within the team.
  • Work closely with Client Service Officers in support of their allocated Asset Manager clients.
  • Identify operational changes and the technical support required to achieve. Work with Product & technology teams to define requirements.
  • Ensure complex issues are escalated as needed and review aged inquiries to ensure proper and timely resolution.
  • Identify and report all risk and compliance issues, breaches and suspicious activities.

What we value
These skills will help you succeed in this role
  • Strong written and verbal communication skills
  • Strong Customer Service ethos
  • Ability to effectively articulate issues and identify and execute on solutions.
  • High level of Risk Awareness

Education & Preferred Qualifications
Education to Degree level preferable though not essential
Relevant industry level qualifications preferable.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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