Change & Transformation Manager, Funds Services

At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams, and inclusive leaders have far-reaching impact and are the engines of new ideas. It's our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.

What progress will you make?

We provide a full suite of Securities Services in more than 100 markets, including our proprietary network of over 60 branches and across 23 fund domiciles. Our solutions include custody, clearing, asset servicing, fund administration, ETF services, middle office, agency securities lending, collateral management, transfer agency, and fiduciary services.

We're currently looking for a high caliber professional to join our team as Change & Transformation Manager, Funds Services, based in Sydney (or) Melbourne. You'll provide strategic leadership and subject matter expertise to Citi's operational functions/teams and will advocate for constant process improvement, continually seeking to achieve efficiency and risk reduction through adoption of technology solutions or the redesign of existing processes.

Being part of our team means that you unlock a whole host of perks and benefits from your first day of work.

In this role, you're expected to:

• Work with the head of model office change and transformation to design a clear and coherent vision of the operating model, the implementation road map, and a change management strategy.
• Managing the process re-engineering or new process implementation end to end including gap analysis, process improvement, design, documentation, operational readiness and implementation.
• Ensure that all changes are firmly embedded and understood by both employees and clients. This includes training, procedures, documentation of the change and client training.
• Develop & design testing scenarios and test plans for changes that can be leveraged at later stages for other change activities.
• Identify, define, and implement necessary changes to enable the team to perform to its optimum ability. Keeping track of the benefits and outcomes required.
• Assess Citigroup systems such as Multifonds, pControl, Paxus and ensure the systems are being used to effectively and all features are utilized.

As a successful candidate, you'd ideally have the following skills and exposure:

• Have solid experience and knowledge of the fund industry and sub functions.
• Excellent written and verbal communications skills with the ability to communicate and influence at all stakeholder levels.
• Strong analytical, problem-solving, and excellent attention to details skills.
• Time management skills and ability to multitask.
• Ability to develop strong relationships within the company and with third parties.
• Enjoy flexible working to be able to collaborate with colleagues outside of the region.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step to progress, apply for this role at Citi today.

https://jobs.citi.com

Job Family Group:
Project and Program Management

Job Family:
Project Management

Time Type:
Full time

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