Payment Services Manager - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Operations - Payment Services
Hang Seng's Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
Hang Seng's Payment Services is a team of experienced operations professionals who strive for delivering effective, efficient and world-class standard payment services to personal customers, corporations, financial institutions and internal units.

We are currently seeking a high caliber professional to join our department as Payment Services Manager.
Principal responsibilities

• Lead the onshore and offshore team to oversee the Low Value Payment (i.e. Autopay, ECG, Faster Payment, etc)
• Support and drive business initiatives to achieve the business growth
• Perform data analysis and process re-engineering to devise strategic/IT solutions for operational efficiency gain/ operational risk mitigation
• Implement all SOP (Standard Operating Procedures), and FCR control to deliver quality services and ensure full compliance with the regulatory and Group requirements
• Participate and deliver bank-wide projects (eg, Faster Payment, etc) to align with global strategy and standard
• Manage the risk control, quality assurance and customer experience throughout the daily operations

Requirements

• University degree in Business Administration, Finance, Industrial Engineering or a related discipline
• Minimum of 5 years' relevant experience in banking industry, with sound knowledge of payment / banking operations is a must
• Good analytical, problem solving, stakeholder management and report writing skills
• Good knowledge of application software including MS Excel and PowerPoint
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Candidates with less experience will be considered for junior role

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.