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Aladdin Business, Client Services, Analyst

London, United Kingdom
Closing date
Aug 24, 2022

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About this role

Together, we help more and more people experience financial well-being.

In particular, our Technology businesses build, maintain and utilize our technology platform, Aladdin, to make the world's investing information transparent and actionable. Every day, the Aladdin Client Services team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class service to our rapidly-growing, global client base. We come from a variety of academic and professional backgrounds and bring diverse skills and experiences to the table. What unites us is our passion for solving tough problems and delivering a superior service to our clients.

At a glance:

Aladdin is BlackRock's end-to-end investment platform. Just like the markets and users it services, it is sophisticated and constantly evolving:
  • Home to over $17 trillion in assets under management
  • Over 200 unique clients
  • A rapidly growing client base that includes close to 50,000 users
  • Presence in over 50 countries
  • Over 1,500 engineers dedicated to developing Aladdin

The clients you will work with include some of the world's most sophisticated asset managers, insurance companies, banks, treasuries, pension funds, and sovereign wealth funds.

Our team is known for:
  • Being product experts with a reputation for getting the job done.
  • Being passionate about technology and solving complex problems
  • Being from diverse industries and academic backgrounds
  • As a team of 170+ strong globally, we...
  • Deliver exceptional client service to users, every time
  • Solve difficult problems by providing innovative solutions
  • Collaborate with others because we know we can do more together
  • Learn every day, question everything, and embrace change
  • Foster a fun, innovative team atmosphere
  • The Aladdin Client Services team has a long history of providing top talent to the broader BlackRock community. We are committed to helping you develop the skills you need to thrive in this role and build a successful career at BlackRock.

What capabilities are we looking for?

We're interested in your potential to learn and contribute to the team. In order to do that, you'll need to have:
  • An analytical approach to problem-solving
  • An interest in technology demonstrated by basic coding or programming skills
  • A client service mindset
  • The ability to multi-task

As an Analyst, you will:

Answer questions and help our clients run their businesses on Aladdin: You will take phone calls, emails, and chats from industry practitioners at some of the world's most respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills.

Use technology to solve problems: We will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs. We will also give you the opportunity to leverage the tech skills you already have. Know Scala? Help us fine tune our metrics offering! Passionate about Java script? Build self-service tools for our clients!

Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work pilot

BlackRock's current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what's important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our "One BlackRock" culture means you'll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

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