Service Desk Analyst

Employer
Hays
Location
Melbourne, Australia
Salary
Competitive
Posted
Aug 04, 2022
Closes
Sep 02, 2022
Ref
16209731
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Entry level / Junior Permanent position Growth Opportunity Stability and Great Salary.
Your new company
You will be joining an industry leader on food importer In Australia. based in the Melbourne CBD, working on exciting and innovative projects. Take the next step in your IT career by joining a unique, supportive, and collaborative team who are driven to succeed and develop new initiatives

Your new role
  • Provide technical support for business applications and Microsoft related technologies; Office 365, Windows Server and Active Directory.
  • Answer questions or resolve problems in person, via telephone, email or ticketing system.
  • Support for global remote connectivity solutions (RDS, Citrix, VPN).
  • Tier 1 technical support networking: WAN and LAN connectivity, switches, routers, firewalls, and security.
  • Respond to monitoring and alerting for company systems.
  • Purchase, track, configure and deploy hardware / software for end users including workstations, laptops and mobile devices.
  • Maintain existing business relationships with vendors / suppliers.
  • Assist with server and networking deployment and maintenance.
  • Maintain and develop documentation standard operating procedures, knowledge base articles, training materials
  • Ticket creation and management, including communication with users informing of incident progress, along with customer notification of impending changes and agreed outages.
  • Responsible for escalation of service or project issues that cannot be completed within service level agreements (SLAs).
  • Responsible for following all safety rules, policies, procedures and regulations, maintaining a safe workplace.
Performs other related duties as assigned.

What you'll need to succeed
  • Four-year degree in a relevant field or equivalent combination of education, certification and experience required.
  • Minimum two years of relevant experience in help desk/service desk role.
  • ITIL Foundation v3 or v4 certification preferred
  • Proficient in Microsoft technologies; Office and Microsoft 365, Windows desktop, and server OSes.
  • Experience with utilizing PowerShell
  • Experience with utilizing Active Directory
  • Experience with utilizing a ITSM or ticketing system
  • Methodical troubleshooting and diagnosis skills, and ability to match resources to technical issues appropriately.
  • Excellent time management and organizational skills with the ability to set priorities, meet deadlines and accomplish tasks.
  • Excellent interpersonal skills. Must be able to communicate effectively in a professional manner both verbally and in writing and work well in a team environment
  • PERMANENT RESIDENT - CITIZEN
What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV at laura.diaz@hays.com.au If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2685414

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