IT Field Engineer - NV1/NV2 Cleared

A Permanent role for an IT Field Engineer position located in the northern suburbs of Adelaide.
Your new company
You'll join a reputable Defence organisation located in the northern suburbs of Adelaide and have a Permanent opportunity for an experienced IT Field Engineer to join a collaborative team of IT professionals.

Your new role
You will join as a IT Field Engineer for this exciting organisation. You will have a broad scope of job duties and responsibilities which will make it a fantastic opportunity to work with high-end systems, processes and products. In a collaborative and supportive team atmosphere, they'll provide you with an exciting and unique opportunity to grow alongside some of Australia's best defence experts.

KEY RESPONSIBILITIES:

• Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins and remotely
• Good troubleshooting and problem-solving experience
• Handle, triage and troubleshoot faults and service requests, perform First in fix and engage the right resolver groups
• Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
• Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
• Ensure all technical processes and security protocols are correctly followed
• Manage and monitor team responses for jobs assigned to queues
• Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed
• Demonstrate commitment to improve knowledge base and service quality improvements on regular basis

What you'll need to succeed

• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• Experience with virtualisation, VMware and similar technologies
• O365 experience is essential for this opportunity due to the nature of the environment
• Working in a large enterprise environment supporting customers over the phone and supporting the team with various desktop tickets
• Good troubleshooting and problem-solving experience
• Experience with supporting a corporate Windows and Linux environment
• Experience with supporting physical and virtual environments (Desktop and Servers)
• Ability to work in a complex environment with clients and colleagues located across multiple sites
• Active Directory (users, mailbox management )
• Operating system support (Windows 10 & 7, Linux and other operating systems)
• Office 365, outlook, exchange and other critical business application support Standalone Support
• Printing (installation, deployment, configuration, disposals)
• Complex Software installation and troubleshooting
• Network (triaging, fault diagnostic, root cause analysis)
• Software and Hardware diagnostic skills and building/upgrading PC's

TECHNICAL CAPABILITIES, QUALIFICATION AND CERTIFICATION

• NV1/NV2 Clearance
• 5-7 years of experience in desktop and infrastructure support roles especially in operations
• Familiarity with ITIL framework
• Degree and/or IT Certifications (Microsoft, CompTIA, ITIL etc.) (highly desirable)
• Exposure to Linux and virtualisation environment is recommended

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or ravindu.tharuka@hays.com.au for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2672763