IT Field Engineer - NV1/NV2 Cleared

Employer
Hays Technology
Location
Adelaide, Australia
Salary
Competitive
Posted
Jul 03, 2022
Closes
Jul 13, 2022
Ref
15680187
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
A Permanent role for an IT Field Engineer position located in the northern suburbs of Adelaide.
Your new company
You'll join a reputable Defence organisation located in the northern suburbs of Adelaide and have a Permanent opportunity for an experienced IT Field Engineer to join a collaborative team of IT professionals.

Your new role
You will join as a IT Field Engineer for this exciting organisation. You will have a broad scope of job duties and responsibilities which will make it a fantastic opportunity to work with high-end systems, processes and products. In a collaborative and supportive team atmosphere, they'll provide you with an exciting and unique opportunity to grow alongside some of Australia's best defence experts.

KEY RESPONSIBILITIES:
  • Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins and remotely
  • Good troubleshooting and problem-solving experience
  • Handle, triage and troubleshoot faults and service requests, perform First in fix and engage the right resolver groups
  • Ability to communicate clearly and concisely both verbally and in writing to customers and internal stakeholders
  • Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
  • Ensure all technical processes and security protocols are correctly followed
  • Manage and monitor team responses for jobs assigned to queues
  • Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed
  • Demonstrate commitment to improve knowledge base and service quality improvements on regular basis
What you'll need to succeed
  • Experience with desktop support, server support, hardware, network and software installation and troubleshooting
  • Experience with virtualisation, VMware and similar technologies
  • O365 experience is essential for this opportunity due to the nature of the environment
  • Working in a large enterprise environment supporting customers over the phone and supporting the team with various desktop tickets
  • Good troubleshooting and problem-solving experience
  • Experience with supporting a corporate Windows and Linux environment
  • Experience with supporting physical and virtual environments (Desktop and Servers)
  • Ability to work in a complex environment with clients and colleagues located across multiple sites
  • Active Directory (users, mailbox management )
  • Operating system support (Windows 10 & 7, Linux and other operating systems)
  • Office 365, outlook, exchange and other critical business application support Standalone Support
  • Printing (installation, deployment, configuration, disposals)
  • Complex Software installation and troubleshooting
  • Network (triaging, fault diagnostic, root cause analysis)
  • Software and Hardware diagnostic skills and building/upgrading PC's
TECHNICAL CAPABILITIES, QUALIFICATION AND CERTIFICATION
  • NV1/NV2 Clearance
  • 5-7 years of experience in desktop and infrastructure support roles especially in operations
  • Familiarity with ITIL framework
  • Degree and/or IT Certifications (Microsoft, CompTIA, ITIL etc.) (highly desirable)
  • Exposure to Linux and virtualisation environment is recommended
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 4181 or ravindu.tharuka@hays.com.au for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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