Technology Support Associate

Description

About this role

Technology & Operations
BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world! BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving outperformance to highly efficient indexing strategies crafted to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs!
Team Overview
This person will be a member of a global Platform Services team that manages core Infrastructure Services for the firm. The Windows Server Team is responsible for the support and maintenance of the firm's Microsoft infrastructure, Messaging Platform, Remote Computing, Virtualization platform and a number of related technologies that support the business. This includes, but is not limited to Active Directory, DNS, DHCP, DFS, Exchange, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) and SharePoint. The team is also responsible for managing a number of service-related technologies such as BlackBerry Enterprise Service, e-Mail Archiving, and Citrix/XenApp.
Role Responsibility
Successful performance in this role requires an individual can perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and proficiencies required.

• Standardization and automation of systems, tasks and workflows using PowerShell
• Analyse, log, track and resolve software/hardware issues pertaining to server operating system and related services.
• Maintain the Windows Server problem ticket queue and work to resolving most of the tickets in this queue. Provide initial 1st and 2nd line support for all Microsoft server platforms and associated applications within the server estate.
• Participate in Infrastructure project design/implementations and Disaster Recovery exercises.
• Timely response to support escalation requests and contributes to the Windows Server Team "follow-the-sun" server support model across Asia-Pacific and the Americas.
• Conduct implementations, conversions, and upgrades of Production Infrastructure in a manner consistent with Standard Operating Procedures within company maintenance windows; including change management procedures
• Collaborate with project partners and technical teams, communicate proficiently to share information improvements enhancements, changes, issues and defects that may impact production Infrastructure
• Implement and maintain proactive server monitoring, performance monitoring and application tuning using the corporate tools, such as SCOM and SCCM.
• Support system operation between cloud and on-premise IT Windows infrastructure
• Coordinate and support operation related services and products deploy to Azure or AWS platform.
• Generate reports for daily checks, real-time and capacity management reporting needs of Infrastructure Management.
• Work in an Agile management framework with regular updates to the projects.
• Maintain an accurate global Windows Server team inventory, including spare parts.
• Document processes, and ensure process is applied consistently across the global Windows server estate.
• Identify and repair inconsistent server configurations in the global Windows Server estate.
• Provide weekend support on a rotational basis.

Experience

• Solid understanding of cloud concepts and platforms
• Hands-on experience on Azure and AWS cloud services such as multi-account strategy, compute and network services, integrated-tiered security, role-based identity, data and storage management and encryption technology.
• Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, SharePoint, Exchange, Windows server).
• Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA)
• Demonstrated experience working within an agile project management framework
• Advance experience on VMWare administration and management particularly on the following: ESX / Virtual Center / vSphere / VROPS.
• Apply PowerShell to automate Windows administrative tasks and other applications that run on Windows platform like Citrix, VMware and SharePoint.
• Familiarity with at least one version-control system.
• Good communication and documentation skills
• Experience supporting critical Windows 2012 and 2016 servers in a large-size production environment
• Experience with AD, WINS, DNS, DFS, DHCP, IIS, NT File System, Printing and Group Policy
• Significant knowledge of security under Windows 2012 and 2016
• Experience with Microsoft patch deployment processes.
• Aware of corporate governance (Sarbanes Oxley and Audit controls)
• HP and DELL server experience
• Must be able to perform well in a fast paced environment.
• Desirable additional experience of the following:
• Developing PowerShell cmdlets
• SCCM
• SCOM
• Symantec End Point Protection
• FACSys
• YSoft SafeQ Print Management
• Exchange 2010/2013 and Content Filtering Technologies
• Linux/Unix knowledge, exposure or support

Manager Comments

• The position will be required to work on shifts. These shifts will also cover the weekends.
• Work days could be staggered over the week
• Must have a minimum of 5 years comparative industry experience
• Solid grasp of ITIL, Data Analytics, Project Management
• Certifications a plus

Other
Travel: No

Direct Reports: No
Licenses: No

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.