ESG Consultant

Your team responsibilities

MSCI ESG Research is seeking to expand its ESG Consultants team in Greater China. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally. Successful candidates will have a Responsible Investing (RI) or financial background and exhibit a passion for ESG issues. They should have proven abilities to develop strong working relationships with external clients, learn MSCI ESG Research products and guide clients to better use those products.

Consultants must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI ESG Research to all levels of client management. As MSCI ESG Research continues to grow, our clients span some of the world's largest asset manager, pension funds, and foundations. Managing the relationships for a portfolio of clients exposes Consultants to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, a Consultant must learn about ESG products and issues, about their client's line of business and investment process and constraints and then bring that knowledge together to provide insight and best practices to those client organizations.

Performance is based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-sales activities. In the pre-sales role, the Consultants partners with the sales team, bringing industry and product expertise to initial client meetings. After a client has begun using MSCI ESG Research products, the Consultant owns and manages the client experience. This entails offering proactive support, expertise on ESG services and usage, and participating in the client renewal process.

What we will offer you:

• At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.

Your key responsibilities

• Act as a trusted advisor for clients and their advocate within MSCI ESG Research
• Drive revenue growth with outstanding client service
• Serve as domain expert on MSCI ESG Research's suite of ESG products and service
• Achieve target renewal rate
• Proactively communicate and educate clients on key ESG matters
• Own and manage client inquiry and issue resolution process using SalesForce.com and other internal tools
• Monitor and ensure client satisfaction;
• Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner
• Develop/drive account management plans for all clients;
• Conduct regular calls/visits with clients (health checks, training, relationship planning and review).
• Identify and communicate up-sell opportunities to sales team
• Provide subject matter expertise in pre-sales/up-sell/on-boarding activities
• Conduct product training for clients
• Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes
• Perform frequent testing of new product features
• Continually assess target market and work with management to ensure company is offering relevant services
• Encourage and facilitate meetings between clients and research analysts
• Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
• Communicate market requirements to ESG Research business leaders
• Attend relevant industry events
• Take ownership for projects to help improve client service delivery and team efficiency

Your skills and experience that will help you excel

• Good understanding of the ESG market and how ESG factors impact the investment process
• Excellent organizational, presentation and communication skills
• Innovative, motivated, client-oriented and commercially-aware thinker
• Demonstrated project management skills - define scope, resources and time lines and manage to deliverables
• A team player able to effectively manage the expectations of a diverse and demanding client base
• Absolute personal and business integrity
• Knowledge of the financial services industry is required
• Oral and written fluency in English and Putonghua is required.

How we'll support you

• Coaching, support and encouragement from experts in your team
• Access to a wide range of learning opportunities to support your growth and development
• Customizable learning journeys to help you navigate your professional development
• Transparent performance-based compensation schemes
• Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.

About MSCI and our teams

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.

To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor .

To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.