External Relationship Management Analyst, French/Spanish speaking

Budapest, Hungary
Jun 30, 2022
Jul 03, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About this role

The role is to join our Offshore Investor Services team as a Fund Servicing Specialist, with specific focus on supporting our clients, invested into our Luxembourg funds. The team sits within the Client Experience Platform and consists of 14 people, including the Team Manager. The team is responsible for directly servicing our existing and new clients, invested in our offshore fund ranges, intermediating between clients and the Transfer Agent.
Key responsibilities:
  • Responsibility for driving and delivering daily client experience and needs, through daily interactions.
  • Responding to telephone calls and email communications from our clients regarding their investments in the Luxembourg fund ranges.
  • Acting as client service champion, intermediating our Transfer Agents to ensure they understand the importance of client experience, enabling us to deliver the best possible service to our clients.
  • Assisting in managing relationships and organizing communications with internal teams, such as Sales, Local Client Service Managers and Transfer Agency Services teams, to ensure client queries and problems are being addressed and resolved as efficiently as possible.
  • Participate enthusiastically in the continuous improvement of our control environment, policies, and procedures, including writing and updating team policies, procedures and presentations as necessary.
  • Daily servicing of our clients with statement, valuation, contract note, settlement, payment, dividend, reporting, auditing, returned retrocessions payment requested over the phone or via email.
  • Providing Luxembourg Fund Literature and Fund changes related information.
  • Continuous monitoring, review and categorizing of incoming Offshore Investor Services emails, responding to telephone calls from our clients regarding their investments in our Luxembourg fund ranges.
  • Participate and work closely with the respective Client Business teams on Client Notifications related to fund launches and changes and material changes in fund Prospectuses.
  • Bachelor's degree preferably in finance or equivalent combination of education and work experience in a multinational environment, in Customer Service or similar department.
  • Customer focused with strong customer service experience and a passion for service perfection.
  • Comfortable liaising with clients and internal stakeholder at all levels.
  • Excellent written and oral communication skills in English French and/or Spanish. Any additional languages, such as: German, Polish, Italian, and Mandarin are an advantage.
  • Ambitious, proactive problem solver, positive, 'can-do' attitude, and willingness to stretch and grow outside the comfort zone.
  • Excellent attention to detail and analytical skills. Ability to prioritize and deliver tasks as promised while maintaining high quality and consistent results.
  • Strong planning and organizational skills, operating and controlling own priorities to meet deadlines.
  • Reliable and trusted teammate with strong integrity and ethics. Driven to be a productive part of a high functioning, collaborative team, and to work in a high expectation and high impact environment.
  • Proficient with Excel and other MS Office application, and able to quickly learn proprietary systems.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

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