Customer Service Executive (AM/M), OSPL - Customer Management
- Employer
- OCBC Bank
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Jul 6, 2022
View more
- Job Function
- Foreign Currency
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Rank : M6/AVP5
Roles and Responsibilities:
Qualifications
Requirements:
Roles and Responsibilities:
- Handle challenging and escalated situations/customers and ensuring prompt turnaround for all service requests with consistent quality
- Handle complaint customers and assist on investigation of complaint cases
- To nurture an environment where the team can excel through encouragement and empowerment, performing as a highly effective team
- Monitor service quality by conducting sample checks on calls and emails
- Liaise with internal stakeholders and follow up with external customers on all account related requests.
- Work on projects as assigned
- Head, Customer Management
Qualifications
Requirements:
- Proven working experience in customer facing with minimum of 3 years experience, preferably in financial institutions
- Strong customer facing and communication skills
- Customer centric / Strong customer service mindset
- A good team player with commitment and initiative
- Independent and resourceful, and able to work under pressure
- Desire to help others with patience and empathy
- Meticulous, well organized and with ability to analyze and solve problems
- Able to multi-task and effectively manage time
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