Client Service Manager, VP, Japan

Description

About this role

The Client Experience Management team(CEM) works with the BlackRock client businesses to ensure that the servicing needs of our clients are understood and aligned with the operational teams across BlackRock.

Responsible for ensuring that BlackRock's service offering continues to evolve in line with industry and client trends with the goal of offering our clients leading excellence.

Role Description

The successful Japan CEM candidate will be part of a team of professionals supporting our clients (Segregated accounts, Onshore, Offshore, Direct investors) located in Japan. We are looking for an outstanding teammate to join CEM in Tokyo as servicing officer for Japan institutional clients, especially life insurers. Primary responsibilities are to handle various client inquires in partnership with other internal partners for supporting business growth and execution of our BlackRock strategy.

Key Responsibilities:

• Delivering a superior client experience via query resolution for clients, consultants and third parties; including day to day query management (via emails and phone), partner oversight, project work and analysis.
• Providing outstanding, timely and accurate "front line" response to clients regarding all services offered by BlackRock.
• Own the overall client service experience for Japan institutional client in partnership with the Client Business and throughout the client lifecycle.
• Own client queries and drive them through to resolution, ensuring a variety of client queries are balanced with due care and attention and responded to appropriately, within agreed time frames and always with consideration of the client's needs, expectations and experience.
• Seek operational improvements wherever possible, to facilitate take-on of additional activities through the automation of existing activities.
• Leadership skills within the team and cross-support colleagues across APAC locations to deliver best in class client service

Development Opportunity:

• Provide opportunities to learn about Client Services and the full operational processes for BlackRock fund business and segregated mandates, and the successful candidate can seek further responsibility for daily business oversight in addition to a great teammate role.
• Gain a wealth of knowledge by daily interactions with departments such as Operations, Legal & Compliance, Investment Professionals and Client Business.

Qualifications:

• Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
• Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
• Strong planning and organizational skills with the ability to manage and control your own priorities to meet deadlines
• Ability to work in a fast-paced environment with high self-assurance, energy and drive.
• Passion for client services, and willing to focus and commit to facilitate client requests. Outstanding work ethic and willingness to give beyond the scope of one's role to achieve team and firm objectives
• A proactive team-player who can take the lead in driving through operational improvements and change
• 5+ years' experience in the fields of client service/relationship management, or/and middle or/and back operations within global asset managers or global asset servicing firms.
• Prefer to have knowledge of fixed income market and product and client servicing experience to the life insurers.
• Knowledge of offshore/onshore investment structure for Japanese investors (Institutional incl. Pension, Retail, Direct) preferred.
• Language ability, both written and verbal, in both Japanese (Fluent level) and English (Proficient).
• Extensive digital literacy (Microsoft Office programs) along with comfort in adapting to new applications.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.