Employee Experience Lead Vice President

New York, USA
May 22, 2022
May 25, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About this role

BlackRock: What we do
At BlackRock, our smartest investment, is you. We are a global investment manager helping more and more people experience financial well-being. BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future.

That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and it's why companies, institutions and global governments come to us for help meeting their biggest financial challenges.

About Data & Infrastructure Operations
BlackRock's Data and Infrastructure Operations (D&IO) team provides employees with robust technology infrastructure and strategic workplace solutions to deliver a consistent employee experience around the world. D&IO consists of ------five teams, each aligned to support the firm's functions: Data & AI, Information Security, Technology Platforms, Enterprise Services' and the D&IO COO Team.

The Enterprise Services (ES) team comprises of five functions:
  • Real Estate Portfolio Strategy & Management is responsible for managing the firm's corporate real estate portfolio
  • Workplace Experience coordinates operations within BlackRock facilities, space planning and manages the firm's corporate travel program
  • Risk, Resilience and Response is responsible for corporate security business continuity / disaster recovery, crisis management and health and safety
  • Executive Operations manages the firm's corporate aviation program, executive protection and providing technology support to key executives
  • The COO function partners across Enterprise Services leadership to drive the strategy and execution of ES initiatives

About this role
BlackRock is less than a year away from occupying our innovative global Headquarters in Hudson Yards, New York. As the Employee Experience lead, you will play a meaningful role in getting us over the finish line by focusing on the employee / visitor / guest journey to build a frictionless experience.

The successful candidate will partner closely with our own Workplace Experience teams (Front of House, Food Services, Space and Facilities) and our partners across Technology, Human Resources and Events to capture the needs of our employees - talking to employees and looking at data - and responding with programs and service improvements that remove friction and drive employee engagement. You will use your attention to detail and excellent interpersonal skills to build excitement around our office and find new ways to showcase our new HQ's thoughtful design and sustainability focus to employees and visitors alike.

You know (and like) technology and know how to use it appropriately to capture in the moment feedback and overarching sentiment feedback. You like trying new ways of capturing the pulse of people and are not afraid to try new things, but also know when to fail fast and change if you aren't getting the outcomes you are looking for.

You are equally a student of technology and a student of people.
Key Responsibilities
  • Partner with BLK teams to deliver enhanced and coordinated employee experience outcomes, including:
  • Working with technology teams to deliver technology solutions and implement automation to streamline access to end-user services.
  • Work with Workplace Experience, Workplace Planning and other support functions to understand employee environment, review opportunities to drive complete view of employee experience and make improvements.
  • Work with communications teams to find new ways to present information and improve service access to employees
  • Build tools (technology, processes, platforms) to help complete consistent service
  • Benchmark client experience against other firms
  • Identify and help to implement ways to measure client experience

  • 5+ years of proven experience working in communications, event management, human resource, or culture change capacity
  • Track record of delivering programs that drive employee engagement and improve the day-to-day workplace experience and using data effectively to advise your programs
  • Strong written and verbal communication required
  • Proven ability to build effective partnerships

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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