Manager Product Management - Wealth & Personal Banking

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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as a Manager Product Management.

Principal Responsibilities

• Develop specialist knowledge of the product management process to support all new project and enhancement requests within the overall objectives
• Gather relevant data, costs and requirements to enable accurate and balanced decisions to be made
• Define the product strategy and roadmap & Creates user stories with relevant acceptance criteria
• Discuss with all stakeholders (customer, technical team, and PO) to make sure that there is no gap at any level
• Ensure requirements are communicated clearly, consistently with software delivery, operations and functional colleagues at all levels
• Be proactive and seek opportunities to improve the system usage by engaging with all relevant stakeholders and subject matter experts in a collaborative manner
• Demonstrating product capabilities to new and existing users and conducting training as required
• Develop and maintain a collaborative working relationship with colleagues and other key external stakeholders, creating an ability to execute at pace with minimum conflict
• Build networks and manage day to day relationships with all staff on technology related matters in Risk and Business
• Collate requests from business and risk for intelligence or opportunities to leverage the technology and data to help in the prioritization process
• Provides support and direction at a global level and support at a regional level to the deployment of systems, including owning the test strategy and cases, supporting the testing activities
• Identifying and driving enhancements to Product Management capabilities to drive greater global operational effectiveness and increase the return on investment
• Developing and maintaining strong and productive relationships with a diverse set of customers and stakeholders
• Using the technical and business knowledge to formulate actionable solutions to problems or identify new opportunities to enhance the system
• Rapidly developing an accurate understanding of highly complex intelligence, analytics and case management tools, including multiple data feeds
• Developing a large body of contextual knowledge on banking sectors and the associated specific risks

Requirements

• Knowledge of Agile Tools and Techniques
• Exposure to banking Fraud system/process & able to perform product demos to users
• Proven track record as an outstanding analyst, consultant or project manager
• Overall financial services industry knowledge with specific functional expertise
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments
• Effective communication, interpersonal and negotiating skills
• Excellent decision making and problem solving ability
• Sound judgmental skills to identify and resolve problems
• Proven ability to work across regions whilst maintaining a global perspective
• Good sense in understanding system functions and architecture design

You'll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.