Senior Officer, Specialist, Operations, Client Services, Corporate Banking

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

• Deliver consistent excellent inbound / outbound /digital service over the telephone or non-phone means to internal / external customers on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs.
• Ability to understand customers' needs and provide appropriate solution and attention.
• Provide advisory service / insight to cope with customer needs, if needs.
• Solicit customers' feedback and identify problem trends for improvement actions.
• To record, track and coordinate the resolution of all customer queries
• To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
• Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
• Handle ad-hoc projects or customer issues analysis

Requirement

• Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)
• Minimum 3 years track record of Corporate Banking customer servicing is a plus point
• Familiarity with Corporate Banking products in a financial institution
• A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills
• Good command of oral and written English, Cantonese and Mandarin
• Proficient in PC skills including Microsoft Office applications
• Knowledge in Finacle system will be a plus

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.