AVP, Service Delivery Engineer (System Parameters), Group Consumer Banking and Big Data Analytics Te
- Employer
- DBS Bank Limited
- Location
- Singapore, Singapore
- Salary
- Competitive
- Closing date
- Jun 3, 2022
View more
- Job Function
- Operations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Lead the team in the operational function for system parameters management.
- Own and manage the department's Functional Mailbox to ensure it is functioning to support user requests which flows in.
- Perform procedure reviews to ensure it is up-to-date and serves as a guide for daily operational work and support.
- Partner and work with internal stakeholders to test and support systems improvements/enhancements and new projects related to system parameters.
- Manage all audits and/or inspections related to system parameters handled by the team.
- Provide timely and periodic update to management on parameter management operations.
- Manage the department's risk and security related to system parameter updates and accesses.
- Perform maker and checker work process for day-to-day processing of user requests within service level agreement timeline.
- Communicate and provide guidance to team mates on system parameters related matters.
- Degree in Computer Science or related discipline from a recognized University with minimum 6-8 years of working experience in the Financial/Banking IT industry.
- Experience in operation process.
- Familiar with Applications Delivery Life Cycle, Project Management best practices across different application systems and platforms with hands on experience is an added advantage.
- Good understanding of system parameters management process.
- Have a strong control and process management mindset, constantly complying to standards and controls.
- Proactive team player with ability to work independently with minimal supervision and equips with excellent communication (both spoken and written), presentation and business writing skills.
- Able to collaborate within a team, at various levels of stakeholders and business users from the operating level to the senior management.
- Flexibility and ability to multi-task and take on different types of roles and activities at the same time in a fast-paced environment. Able to effectively manage time and prioritize tasks and responsibilities.
- Positive attitude and willingness to take new challenges with an open mindset.
- Creative, quick & systemic thinking with the willingness to try new things.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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