Director, Internal Communications

New York, USA
May 19, 2022
Jun 03, 2022
Industry Sector
Finance - General
Employment Type
Full Time

About this role

What team will you be on?
The global Corporate Communications team at BlackRock is responsible for internal and external communications efforts that advance BlackRock's purpose of helping more and more people experience financial well-being. We work to develop compelling communications programs that enhance the firm's culture, drive growth, strengthen our reputation and build our brand.

Why is your role important?
You will advance a unified vision, strategy and delivery of an integrated suite of internal communications channels that balance business needs with evolving employee expectations. You will be a key member of a collaborative, global team dedicated to solving complex communications and engagement challenges.

What will you be doing?
  • Collaborate with a range of senior stakeholders to develop an internal communications digital strategy that enables the firm's evolving employee experience objectives around connectivity, productivity and engagement.
  • Deliver a seamless, multi-channel content syndication practice for the global employee-base that spans digital signage, intranet, internal social, email, video and live events.
  • Grow the partnership with Digital Workplace and enterprise technology to influence product roadmaps, feature deployments, and to onboard/replace new technologies as needed.
  • Develop a unified set of KPIs, and establish a supporting data/analytics program, to enable real-time decision making about where, how, and when to communicate.
  • Oversee and manage the growth of a new, decentralized intranet, including:
    • Taxonomy and tagging
    • Content architecture
    • UX and design
    • Content publisher training, enablement and support
  • Work with internal communications leadership to redefine processes, procedures and service level agreements (SLAs) with key business groups.
  • Lead and develop a growing team of digital channel and community managers.

What are we looking for?
  • Bachelor's degree, plus 12+ years of experience in digital workplace, corporate communications, marketing agency/ HR consultancy.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft O365 (SharePoint Online, Teams, Yammer, OneDrive) and other communications tools (e.g., Adobe Photoshop, Poppulo or other content syndication platforms).
  • Experience with UX/design; information architecture; data gathering and analytics techniques; knowledge management, designing and implementing taxonomies
  • Ability to build relationships with colleagues and executives around the world.
  • Creative, results-oriented problem-solver with ability to operate in a fast-paced environment with resilience, intellectual curiosity and flexibility.
  • Strong project management and organizational skills with aptitude for managing simultaneous projects in a deadline-driven work environment.
  • An upbeat teammate who is a driven self-starter, with a positive attitude and excellent work ethic.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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