Compliance and Risk Analyst - 12 Months Fixed Term

The position is part of the sales Surveillance Team responsible for conducting sales surveillance functions for retail distribution across Citi's Wealth Management centres and Retail Banking.

The role requires effective engagement and relationship skills to influence and deliver appropriate business solutions whilst ensuring strong adherence to all regulatory and Citi policy and process requirements.

If successful, you will have the opportunity to be involved with many diverse areas across the firm's business including Sales, Product, Risk, Controls and Compliance as required. The successful applicant will have a balanced view of customer & control focus and be able to manage and monitor risks presented by the various business processes whilst having business practicality mindset. Working closely with the Head of Surveillance, other sales surveillance analysts within the team and the broader business as required, the applicant contributes to the overall effectiveness of the sales surveillance functions and risks framework of the Retail Bank.

Key accountabilities include:

• Review the quality of investment sales documentation including, but not limited to application forms, chronology of documentation, file notes, investor/client questionnaires etc.
• Review relevant phone calls for investment sales conducted over the phone to detect, manage sales practices and conduct risk
• Check to ensure that investment documents fully adhere to Citi policies such as AML, RDIP, High Care, Offshore Wealth Service Policies and the Corporations Act
• Liaise and build strong working relationship with key stakeholders
• Work closely with the Head of Surveillance, Investment Sales Surveillance Team, Product & Independent Compliance Risk Management as required
• Produce and manage monthly consequence management, monthly surveillance decks and other reports as required
• Review monthly surveillance reports and provide adequate disposition of exceptions/alerts
• Provide ongoing support to the sales team to enable consistency and quality of documents and to minimise compliance risks
• Conduct trend and root cause analysis required to ensure issues do not recur and also contribute to process improvement
• Immediate escalation of findings/problems/control gaps as soon as identified
• Assist with adhoc compliance/ business related requests and updates and creation of SST procedures

Skills and experiences required:

• A good understanding of controls framework and the ability to communicate them effectively across the business
• Help drive a culture of controls by building strong relationships with relevant stakeholders and ensuring that risks are identified, and adequate control processes are in place
• Work in partnership with line 2 risk and compliance functions to discuss and agree the business control framework and reporting
• Accountability and Execution - consistently operate at a high standard of quality and accuracy and within required timeframes to ensure decisions are acted upon and outcomes delivered
• The ability to adapt to change, accept new ideas and change initiatives and adapt interpersonal style accordingly to suit different people or situations
• The ability to analyse and make decisions - identify and understand issues, problems and opportunities and develop appropriate solutions.
• Can easily build effective working relationships and develop and use collaborative relationships to facilitate the accomplishment of business goals
• Innovation - generating new or innovative solutions to business issues; trying different and novel ways to deal with problems and opportunities
• Communicates Effectively - excellent written and verbal communication skills. Communicating in a way that is clear using appropriate language with impact and credibility
• Professional disposition - demonstrating the behaviour conducive to a professional, financial services organisation; treating others with respect and valuing their contributions; acting as an advocate for the organisation

Qualifications:

• RG146 certification (desired)
• Tertiary qualifications in related discipline (desired)
• Sound background in retail banking and an understanding of regulatory obligations surrounding consumer banking and investment products
• Multi-lingual (Mandarin/Cantonese/Indonesian - desired)
• Strong MS Word, Excel, PowerPoint, Project skills

Please note that Citi has entered into an agreement with NAB to acquire its consumer bank in Australia which includes residential mortgages, deposits, and unsecured lending.

The sale is expected to complete in May 2022.

As this is a role to work in Citi's consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to a NAB (or) a new entity that will employ Citi's consumer bank employees, prior to their transfer to NAB.

Job Family Group:
Compliance and Control

Job Family:
Compliance Analytics

Time Type:
Full time

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