Business Process Analyst

Location: Flexible across all office locations including, Isle of Man Douglas, Potters Bar, London & Bristol. Blended remote working options also avaialble.

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

• Using a variety of approaches tools & techniques to deliver improvements to operational processes & ways of working.
• Ensure sustainable & consistent solutions are deployed collaboratively with operations leadership

What You'll Do

• Collate & analyse data/information to produce meaningful outputs enabling data driven decision making
• Map processes using standard systems and naming conventions, identifying waste & opportunities for improvement
• Deliver improvements to current state using appropriate tools & techniques
• Utilise problem solving tools & techniques to work with leaders to improve operational metrics & operations processes
• Coach leaders to deploy new ways of working supported by relevant tools & techniques

Who You Are

• Understanding of Lean & operations improvement methodologies
• Ability to collect, interpret and analyse data/information
• Able to work with people across all levels from front-line agents to senior management
• Some previous experience of coaching approaches
• Benefits definition and realisation
• Design and facilitation of improvement workshops
• Aptitude to learn and make a difference
• Curiosity and tenacity to explore beyond the immediate circumstances to identify further improvements
• Ability to manage and prioritise workload
• Ability to manage expectations with key stakeholders.
• Excellent attention to detail.
• Ability to work on your own initiative as well as part of a team.
• Ability to work well under pressure and remain effective.

Qualifications

• Previous experience of delivering improvement, either as part of a team or leading
• Lean Competency System 1B/1C accreditation or equivalent
• Previous experience of Customer Services and Experience (Advantageous)
• Process automation and insurance industry knowledge (Advantageous)

What you'll like about working here

As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development.

Diversity and inclusion

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences