Production Support - Global Currencies and Emerging Markets - London - Associate / Analyst

OVERVIEW
The Global Currencies and Emerging Market (GCEM) Trading & Sales desk assists Goldman Sachs' clients in managing their exposure to currency risk (FX) by offering a range of financial instruments. This is a critical function for our clients and the firm, and the products offered range from vanilla spot trades to exotic structured derivatives on major and emerging market currencies. In addition, the GCEM desk also encompasses Emerging Markets desk that actively trades conventional fixed income instruments like bonds and interest rate swaps. Foreign Exchange is an incredibly dynamic business and is a significant source of revenue for the Global Markets division, and for the firm in general.

YOUR IMPACT
As part of the client and production support team, you will be working in a fast paced environment to provide technical support for a number of trading applications and systems that facilitate the business in FX and Fixed Income. This is an exciting opportunity for candidates who are passionate about learning and working with the business to resolve day to day technical issues. You will make an impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs. In addition, you will help train new users and developers by creating clear and concise documentation for applications and processes.
RESPONSIBILITIES AND QUALIFICATIONS Your responsibilities include:

• Interacting with users to resolve issues quickly and efficiently
• Working with many different teams from front to back across both the business and technical organizations
• Debugging issues and working with developers to determine root cause
• Incident management
• Creating user documentation and run books for applications and processes
• Managing support tickets to track recurring issues and support cost
• Executing BCPs (Business Continuity Planning) to ensure that backup plans are up to date

Basic Qualifications:

• 2+ years of support and incident management experience
• Ability to read, debug code and make code changes (Java/C++/Python/C#)
• Strong communication skills
• Excellent analytical skills
• Ability to quickly understand new systems and technologies
• Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
• Experience in software release process and change management

Preferred Qualifications:

• Experience in supporting trading desks at large investment banks
• Experience with SQL
• Experience with an object oriented programming language
• Knowledge of Fixed Income products (Foreign Exchange and Interest Rates)

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

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