This job is no longer available

(Senior) Customer Experience Manager

Responsibilities

Introduce end-to-end journey design thinking and CX frameworks into the business operating system. Ensure ongoing development and articulation of capabilities, standard, processes, tools, and methods required to support evolving design needs
Lead the full design process hands on: user research, experience strategy, prototyping, testing and high-fidelity UX/UI and visual design
Keep up-to-date on experience design, user research trends and best-in-class market practices. Provide recommendations to offer actionable insights that will shape new customer interactions, propositions and improvements. Help internal clients prioritize actions

Requirements

Bachelor degree or above, with at least 10 years of experience in UED design in Internet industry
At least 8 years of experience in UED team management and nurturing. Distill business, customer, and technology constraints into digestible components for the design team
Strong sense of innovation, outstanding communication skill, with out of box /forward thinking, sensitive to new trend and be able to communicate and envision design concepts across organization
Demonstrable strong knowledge in creating design system which connects the principles to every day decision making to craft high-quality banking experience
Deep expertise in UX design, interactive prototyping, Digital Advertising, Visual & Brand Communication or related disciplines
Demonstrated experience in building products across platforms including PC/iOS/Android. Has won international design awards is preferred
Fluent written and spoken English and Chinese