(Senior) Customer Experience Manager

Employer
Bank Of China (Hong Kong) Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Posted
May 11, 2022
Closes
May 26, 2022
Ref
14851973
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Responsibilities
  • Introduce end-to-end journey design thinking and CX frameworks into the business operating system. Ensure ongoing development and articulation of capabilities, standard, processes, tools, and methods required to support evolving design needs
  • Lead the full design process hands on: user research, experience strategy, prototyping, testing and high-fidelity UX/UI and visual design
  • Keep up-to-date on experience design, user research trends and best-in-class market practices. Provide recommendations to offer actionable insights that will shape new customer interactions, propositions and improvements. Help internal clients prioritize actions
Requirements
  • Bachelor degree or above, with at least 10 years of experience in UED design in Internet industry
  • At least 8 years of experience in UED team management and nurturing. Distill business, customer, and technology constraints into digestible components for the design team
  • Strong sense of innovation, outstanding communication skill, with out of box /forward thinking, sensitive to new trend and be able to communicate and envision design concepts across organization
  • Demonstrable strong knowledge in creating design system which connects the principles to every day decision making to craft high-quality banking experience
  • Deep expertise in UX design, interactive prototyping, Digital Advertising, Visual & Brand Communication or related disciplines
  • Demonstrated experience in building products across platforms including PC/iOS/Android. Has won international design awards is preferred
  • Fluent written and spoken English and Chinese

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