Senior Group Manager, Product Management

BNY Mellon
New York, USA
May 11, 2022
May 15, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Job Title : Digital Transformation and Automation Senior Group Manager

Department: Global Asset Servicing & Digital

Location: New York

Reports to: Head of Digital & Experience

BNY Mellon provides investment management and investment services that help individuals and institutions invest, conduct business and transact in markets all over the world. Headquartered in New York, BNY Mellon's 50,000 employees are located in 36 countries and serve more than 100 markets. As a leading Globally Significant Financial Institution, BNY Mellon has approximately $46.7 trillion in Assets under Custody (AuC) and administration, and more than $2.3 trillion of assets under management. In addition, the company is the world's largest provider of Corporate Trust and Depositary Receipt services and a leading provider of Broker Dealer, Liquidity, Payment and Global Markets services.

BNY Mellon is enhancing their digital experience to be focused on client unmet needs to be led by dynamic result-oriented strategic person. The Digital & Experience area will be focused on leading the businesses:
  • Data Management & Information Delivery: own and execute the Asset Servicing data strategy, align Asset Servicing data governance and quality strategy with the enterprise data delivery strategy, inclusive of a holistic digital information delivery strategy based on user persona needs
  • Digital Client Experience: tightly align cross functional digital product management with segment journey mappings and user persona definition to address the clients' digital unmet needs
  • Digital Transformation: partner with operations and technology to prioritize processes and systems that need to be straight-through to mitigate risk, achieve greater efficiencies and improves margin
  • Digital Automation: leverage advanced technology techniques (e.g., machine learning, artificial intelligence, OCR) to solve complex business processes that traditional off-the-self technology solutions cannot or require large technology development effort

The Digital Transformation and Automation Senior Group Manager is a senior leadership role within the Digital & Experience, reporting to the Head of Digital & Experience with high visibility to the Asset Servicing Executive team. The candidate will be responsible for partnering with business, operations and technology partners around:
  1. Designing and redesigning of operating and technology models to support the client experience
  2. Current state analysis, operating model (process, people, technology, data interplay), business and technology capabilities and requirements including modernization and re-engineering
  3. Leveraging advanced technologies to automate and/or reduce risk, financial exposure, or help improve quality/client service levels in manual and semi-automated processes

Primary Responsibilities:
  • Lead the design-thinking methodology throughout the organization
  • Conceptualize and develop programs to digitalize and transform the business by innovating on new products and enhancing existing products via (re)defining the problem, needfinding and benchmarking, ideating, building, and testing
  • Accountable and responsible for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately.
  • Evolve the current set of design tools and methods and create standard process for applying human-centered design and design thinking
  • Assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed
  • Facilitate design thinking problem-solving workshops. Workshops may include subject matter experts and buisness, operations and technology participants.
  • Develop, test and refine the ideas generated in the workshop. Ideas can be presented in numerous applicable formats and not limited to anyone - visual, text, video, audio, design, etc.
  • Present and defend research design thoughts and key milestones to peers & executive level stakeholders
  • Analyse complex client and business requirements and develops solutions that mitigate risk, improves automation and efficiencies across the business
  • Lead cross-functional team to identify value-creating opportunities for the business, creating business cases, and developing future-state visions and roadmaps to implement strategies, iteratively realize objectives, and deliver measurable business and customer value
  • Design new operating models and scaled services that encompass people, process, technology, and governance to unlock value and meet desired business outcomes
  • Lead teams to develop and/or enahnce operating models and ways of working, as well as standing-up and rolling out those transformational changes with scaled services
  • Gather and analyze information to determine the most valuable opportunities to improve people, processes and platforms (inclusive of a data) , and design roadmaps & operating models to deliver this
  • Oversees and manages the creation of new and modification of existing processes
  • Prepare and communicate product strategy and priorities to a broad audience, including executive management
  • Work closely with various Product Owners and stakeholders to help define the product vision, roadmap and priorities for a content hub (e.g., APIs, Self-service Extract, Excel Add-ins)
  • Participate in FinTech/ industry partner commercial discussions for the e-commerce platform
  • Engage with client and operations teams, technology teams and leadership to ensure the product solves the clients' unmet needs
  • Conduct data analysis to drive product decisions, develop metrics for success; prepare metrics and digital usage reports
  • Manage Product Backlog and oversee product development sprints and release cycles
  • Work with Client Experience Strategy to capture segment and user persona needs
  • Partner with marketing, sales and client coverage to effectively communicate product features and functionality to clients

Experience & Qualifications
  • Minimum of 15 years of experience in digital business, including e-commerce, digital products, and experiences, including developing large-scale strategies for global solutions for Fortune 500 clients, including requirements definition and implementation (either in consulting or operating roles, preferably both).
  • Minimum of 5 years working on multiple programs and/or projects with multiple stakeholders at the same time
  • Minimum of 10 years of client-facing experience with demonstrated experience as a pro-active leader
  • Strong academics with a minimum Bachelor's degree, advanced degree preferred
  • Manage complexity with an unrelenting focus and prioritization
  • Be a thoughtful communicator who can express complex ideas in simple, practical terms for a wide range audiences
  • Have excellent analytical, conceptual, communication, presentation and networking skills
  • Knowledge of Capital Markets and/or Asset Management and digital technology management
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Manage complexity with an unrelenting focus and prioritization
  • Be a thoughtful communicator who can express complex ideas in simple, practical terms for a wide range audiences
  • Have excellent analytical, conceptual, communication, presentation and networking skills

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