Business Change Senior Associate

London, United Kingdom
GBP43000 - GBP64000 per annum
May 08, 2022
Jun 07, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Change Senior Associate - Business & Technology Solutions

Financial Conduct Authority - Permanent, Full-Time

Our Business and Technology Solutions Division (BTS) is at the forefront of our ambition to transform the FCA into a data-led regulator, and our work enables the FCA to effectively regulate some of the UK's most complex financial markets.

BTS comprises a range of teams and disciplines. Our Divisional Service Teams (DST) work closely with business areas to deliver key business change, including technology, regulation, and process improvements. DSTs are made up key change disciplines such as project management, business analysis, business change, and architecture. Our Product Groups play a key role in the delivery and running of systems and services. Product Groups combine engineering, testing, service transition, and technical architecture capabilities.

We are looking for experienced Senior Business Change practitioners to join our Divisional Services Teams within BTS to help to deliver our portfolio. Successful candidates will be responsible for the people side of business and technical change; they will have a track record of delivering end-to-end business and IT change in challenging environments, will demonstrate outstanding stakeholder management and communication skills, and use their problem-solving, proactive mindset to collaborate with others developing and implementing appropriate change management strategies on projects and programmes.

The post holder will have the opportunity to work on a range of exciting projects, which help to build trust in our financial markets, and make a positive impact to the lives of vulnerable consumers. Our data-focussed initiatives are introducing machine learning and powerful search capabilities to optimise our use of data, so that we can more proactively address potential consumer harm. Our regulatory projects operationalise new financial policy through new systems and process, enabling the UK financial industry to meet its legal obligations and improving outcomes for consumers and markets.


We're a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.

Minimum Criteria
  • Previous experience of delivering organisational change involving changes to people, processes, technology, structure, behaviour and new ways of working.
  • Good understanding of change management theory in the context of a delivery framework such as waterfall, agile or scrum.

Essential Criteria
  • Good organisational skills: proven ability to manage competing priorities and a challenging workload at times in a fast-paced environment.
  • Experience of stakeholder management with a diverse range of stakeholders, overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter to people most.
  • Knowledge of how change management fits within both a waterfall and agile project delivery framework and experience of project planning. Experience of identifying risks, developing mitigation actions and reaching agreement with stakeholders on the management of risks and issues.
  • Excellent communication and interpersonal skills: excellent written and oral communication. Experience of writing communication materials for organisation wide audiences.
  • Gives and receives information clearly and concisely and encourage open dialogue by listening and engaging in debate as appropriate to create ownership and commitment. Works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve business outcomes.
  • Ability to understand structures and business priorities and build credibility quickly.

Desirable Criteria
  • PROSCI or other business change qualifications.
  • Proven experience of delivering change with an emphasis on cultural and behavioural change.

About the FCA

At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

The FCA's Values & Diversity

Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator.

As an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis.

Useful Information:

This is for multiple Business Change, Senior Associates the positions are based in London within our Corporate Job Family.

Salary £43,000 - £64,000 per annum + benefits package

Job post will close on Sunday 10th April 2022

The FCA is currently trialling a new hybrid way of working, requiring colleagues to spend 40% of their time in the office each month until the end of July. This trial period will allow us to identify the most appropriate balance of hybrid working, enabling us to benefit from the best of both working in an office environment and remotely.

The Financial Conduct Authority (FCA) has recently set out a new employment offer designed to reward strong, consistent performance, aid career development and close pay gaps.

This follows an extensive, wide-ranging and comprehensive consultation with all FCA colleagues and the FCA's Staff Consultative Committee. The changes, including updates to the proposals consulted upon, will mean that the FCA continues to provide one of the best reward packages of any regulator or enforcement agency in the UK.

If you have any questions please speak to your recruiter or visit the FCA website (or intranet for internal colleagues).

For more information please contact

Similar jobs

Similar jobs