Senior Vice President, Client Services

Overview

About the position:

• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
• Sets policies and procedures for teams managed.
• Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
• Maintains relationships with business leaders to report client trends and needs.
• May provide forward-looking insight on client issues and trends to drive future revenue growth.
• Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
• Determines needed improvements through review and analysis of problems reported.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Manages multiple client service/support teams.
• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
• Teams support multiple, complex client accounts.

Qualifications:

• Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
• 7-10 years of total work experience, with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.