Senior Vice President, Client Services

BNY Mellon
New York, USA
May 04, 2022
May 22, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About the position:
  • Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
  • Sets policies and procedures for teams managed.
  • Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality. Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
  • Maintains relationships with business leaders to report client trends and needs.
  • May provide forward-looking insight on client issues and trends to drive future revenue growth.
  • Provides strategic guidance on internal activities and initiatives designed to improve the client experience.
  • Determines needed improvements through review and analysis of problems reported.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Manages multiple client service/support teams.
  • Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
  • Teams support multiple, complex client accounts.

  • Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
  • 7-10 years of total work experience, with at least 1-3 years of management experience preferred.
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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